WebCenter spaces managed server error: JPS-01520: cannot initialize the identity store, cause: oracle.security.idm.ConfigurationException: unable to connect to the directory. Check configuration information...

WebCenter Portal 11.1.1.9.2 has been installed on a single node and configured using external policy based JPS Sotre 11.1.1.7 OID LDAP and Oracle Access Manager 11.1.2.2.0 for Single Sign-On.

For WebCenter Portal managed starting the server (and all the other managed servers, Portlet, Collaboration, utilities, etc.) the following error message is recorded in the log files:

<Oct 26, 2015 10:35:32 AM COT> <Warning> <oracle.jps.idmgmt> <JPS-01520> <Cannot initialize identity store, cause: oracle.security.idm.ConfigurationException: Failed to connect to directory. Check configuration information..> 
<Oct 26, 2015 10:35:32 AM COT> <Error> <oracle.adf.mbean.share.connection.ConnectionsHelper> <BEA-000000> <Failed to get credentials for alias ADF and connection name PageletConnection
java.lang.RuntimeException: java.security.PrivilegedActionException: oracle.security.jps.service.idstore.IdentityStoreException: JPS-01520: Cannot initialize identity store, cause: oracle.security.idm.ConfigurationException: Failed to connect to directory. Check configuration information..
  at oracle.adf.share.security.providers.jps.JpsUtil.getDefaultIdentityStore(JpsUtil.java:386)
  at oracle.adf.share.security.providers.jps.JpsUtil.getDefaultIdentityStore(JpsUtil.java:363)
  at oracle.adf.share.security.providers.jps.JpsUtil.getUserUniqueIdentifier(JpsUtil.java:272)
  at oracle.adf.share.security.providers.jps.JpsUtil.getUserUniqueIdentifier(JpsUtil.java:233)
  at oracle.adf.share.security.providers.jps.CSFCredentialStore.getCurrentUserUniqueID(CSFCredentialStore.java:1253)
  at oracle.adf.share.security.providers.jps.CSFCredentialStore.fetchCredential(CSFCredentialStore.java:489)
  at oracle.adf.share.security.providers.jps.CSFCredentialStore.fetchCredential(CSFCredentialStore.java:653)
  at oracle.adf.share.security.credentialstore.CredentialStore.fetchCredential(CredentialStore.java:187)
  at oracle.adf.mbean.share.connection.ConnectionsHelper.getCredentials(ConnectionsHelper.java:208)
  at oracle.adf.mbean.share.connection.ReferenceHelper.getCredentials(ReferenceHelper.java:334)
  at oracle.adf.mbean.share.connection.ReferenceHelper.createReference(ReferenceHelper.java:299)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.registerBean(ConnectionsRuntimeMXBeanImpl.java:499)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.createConnection(ConnectionsRuntimeMXBeanImpl.java:577)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.configObjectReloaded(ConnectionsRuntimeMXBeanImpl.java:778)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.postRegister(ConnectionsRuntimeMXBeanImpl.java:1089)
  at oracle.as.jmx.framework.standardmbeans.spi.OracleStandardEmitterMBean.doPostRegister(OracleStandardEmitterMBean.java:556)
  at oracle.adf.mbean.share.AdfMBeanInterceptor.internalPostRegister(AdfMBeanInterceptor.java:223)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.generic.spi.interceptors.DefaultMBeanInterceptor.internalPostRegister(DefaultMBeanInterceptor.java:87)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.security.jps.ee.jmx.JpsJmxInterceptor$4.run(JpsJmxInterceptor.java:605)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
  at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
  at oracle.security.jps.ee.jmx.JpsJmxInterceptor.internalPostRegister(JpsJmxInterceptor.java:622)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.generic.spi.interceptors.DefaultMBeanInterceptor.internalPostRegister(DefaultMBeanInterceptor.java:87)
  at oracle.as.jmx.framework.generic.spi.interceptors.ContextClassLoaderMBeanInterceptor.internalPostRegister(ContextClassLoaderMBeanInterceptor.java:167)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.generic.spi.interceptors.DefaultMBeanInterceptor.internalPostRegister(DefaultMBeanInterceptor.java:87)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.standardmbeans.spi.OracleStandardEmitterMBean.postRegister(OracleStandardEmitterMBean.java:521)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.postRegister(DefaultMBeanServerInterceptor.java:1024)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerDynamicMBean(DefaultMBeanServerInterceptor.java:974)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerObject(DefaultMBeanServerInterceptor.java:900)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:324)
  at com.sun.jmx.mbeanserver.JmxMBeanServer.registerMBean(JmxMBeanServer.java:522)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase$27.run(WLSMBeanServerInterceptorBase.java:714)
  at java.security.AccessController.doPrivileged(Native Method)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase.registerMBean(WLSMBeanServerInterceptorBase.java:709)
  at weblogic.management.mbeanservers.internal.JMXContextInterceptor.registerMBean(JMXContextInterceptor.java:445)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase$27.run(WLSMBeanServerInterceptorBase.java:712)
  at java.security.AccessController.doPrivileged(Native Method)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase.registerMBean(WLSMBeanServerInterceptorBase.java:709)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServer.registerMBean(WLSMBeanServer.java:462)
  at oracle.as.jmx.framework.wls.spi.security.PrivilegedMBeanServerInterceptor$1.run(PrivilegedMBeanServerInterceptor.java:55)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
  at oracle.as.jmx.framework.wls.spi.security.PrivilegedMBeanServerInterceptor.registerMBean(PrivilegedMBeanServerInterceptor.java:60)
  at oracle.adf.mbean.share.connection.ADFConnectionLifeCycleCallBack.contextInitialized(ADFConnectionLifeCycleCallBack.java:111)
  at weblogic.servlet.internal.EventsManager$FireContextListenerAction.run(EventsManager.java:481)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
  at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
  at weblogic.servlet.internal.EventsManager.notifyContextCreatedEvent(EventsManager.java:181)
  at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1871)
  at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:3173)
  at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1527)
  at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:486)
  at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
  at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
  at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
  at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedModuleDriver.java:200)
  at weblogic.application.internal.flow.ModuleListenerInvoker.start(ModuleListenerInvoker.java:247)
  at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
  at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
  at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
  at weblogic.application.internal.flow.StartModulesFlow.activate(StartModulesFlow.java:27)
  at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.java:671)
  at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
  at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.java:212)
  at weblogic.application.internal.EarDeployment.activate(EarDeployment.java:59)
  at weblogic.application.internal.DeploymentStateChecker.activate(DeploymentStateChecker.java:161)
  at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(AppContainerInvoker.java:80)
  at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicDeployment.java:187)
  at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromServerLifecycle(BasicDeployment.java:379)
  at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(DeploymentAdapter.java:51)
  at weblogic.management.deploy.internal.DeploymentAdapter.activate(DeploymentAdapter.java:200)
  at weblogic.management.deploy.internal.AppTransition$2.transitionApp(AppTransition.java:30)
  at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:261)
  at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:220)
  at weblogic.management.deploy.internal.ConfiguredDeployments.activate(ConfiguredDeployments.java:169)
  at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(ConfiguredDeployments.java:123)
  at weblogic.management.deploy.internal.DeploymentServerService.resume(DeploymentServerService.java:180)
  at weblogic.management.deploy.internal.DeploymentServerService.start(DeploymentServerService.java:96)
  at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused By: java.security.PrivilegedActionException: oracle.security.jps.service.idstore.IdentityStoreException: JPS-01520: Cannot initialize identity store, cause: oracle.security.idm.ConfigurationException: Failed to connect to directory. Check configuration information..
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.adf.share.security.providers.jps.JpsUtil.getDefaultIdentityStore(JpsUtil.java:381)
  at oracle.adf.share.security.providers.jps.JpsUtil.getDefaultIdentityStore(JpsUtil.java:363)
  at oracle.adf.share.security.providers.jps.JpsUtil.getUserUniqueIdentifier(JpsUtil.java:272)
  at oracle.adf.share.security.providers.jps.JpsUtil.getUserUniqueIdentifier(JpsUtil.java:233)
  at oracle.adf.share.security.providers.jps.CSFCredentialStore.getCurrentUserUniqueID(CSFCredentialStore.java:1253)
  at oracle.adf.share.security.providers.jps.CSFCredentialStore.fetchCredential(CSFCredentialStore.java:489)
  at oracle.adf.share.security.providers.jps.CSFCredentialStore.fetchCredential(CSFCredentialStore.java:653)
  at oracle.adf.share.security.credentialstore.CredentialStore.fetchCredential(CredentialStore.java:187)
  at oracle.adf.mbean.share.connection.ConnectionsHelper.getCredentials(ConnectionsHelper.java:208)
  at oracle.adf.mbean.share.connection.ReferenceHelper.getCredentials(ReferenceHelper.java:334)
  at oracle.adf.mbean.share.connection.ReferenceHelper.createReference(ReferenceHelper.java:299)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.registerBean(ConnectionsRuntimeMXBeanImpl.java:499)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.createConnection(ConnectionsRuntimeMXBeanImpl.java:577)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.configObjectReloaded(ConnectionsRuntimeMXBeanImpl.java:778)
  at oracle.adf.mbean.share.connection.ConnectionsRuntimeMXBeanImpl.postRegister(ConnectionsRuntimeMXBeanImpl.java:1089)
  at oracle.as.jmx.framework.standardmbeans.spi.OracleStandardEmitterMBean.doPostRegister(OracleStandardEmitterMBean.java:556)
  at oracle.adf.mbean.share.AdfMBeanInterceptor.internalPostRegister(AdfMBeanInterceptor.java:223)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.generic.spi.interceptors.DefaultMBeanInterceptor.internalPostRegister(DefaultMBeanInterceptor.java:87)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.security.jps.ee.jmx.JpsJmxInterceptor$4.run(JpsJmxInterceptor.java:605)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
  at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
  at oracle.security.jps.ee.jmx.JpsJmxInterceptor.internalPostRegister(JpsJmxInterceptor.java:622)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.generic.spi.interceptors.DefaultMBeanInterceptor.internalPostRegister(DefaultMBeanInterceptor.java:87)
  at oracle.as.jmx.framework.generic.spi.interceptors.ContextClassLoaderMBeanInterceptor.internalPostRegister(ContextClassLoaderMBeanInterceptor.java:167)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.generic.spi.interceptors.DefaultMBeanInterceptor.internalPostRegister(DefaultMBeanInterceptor.java:87)
  at oracle.as.jmx.framework.generic.spi.interceptors.AbstractMBeanInterceptor.doPostRegister(AbstractMBeanInterceptor.java:204)
  at oracle.as.jmx.framework.standardmbeans.spi.OracleStandardEmitterMBean.postRegister(OracleStandardEmitterMBean.java:521)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.postRegister(DefaultMBeanServerInterceptor.java:1024)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerDynamicMBean(DefaultMBeanServerInterceptor.java:974)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerObject(DefaultMBeanServerInterceptor.java:900)
  at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:324)
  at com.sun.jmx.mbeanserver.JmxMBeanServer.registerMBean(JmxMBeanServer.java:522)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase$27.run(WLSMBeanServerInterceptorBase.java:714)
  at java.security.AccessController.doPrivileged(Native Method)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase.registerMBean(WLSMBeanServerInterceptorBase.java:709)
  at weblogic.management.mbeanservers.internal.JMXContextInterceptor.registerMBean(JMXContextInterceptor.java:445)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase$27.run(WLSMBeanServerInterceptorBase.java:712)
  at java.security.AccessController.doPrivileged(Native Method)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServerInterceptorBase.registerMBean(WLSMBeanServerInterceptorBase.java:709)
  at weblogic.management.jmx.mbeanserver.WLSMBeanServer.registerMBean(WLSMBeanServer.java:462)
  at oracle.as.jmx.framework.wls.spi.security.PrivilegedMBeanServerInterceptor$1.run(PrivilegedMBeanServerInterceptor.java:55)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
  at oracle.as.jmx.framework.wls.spi.security.PrivilegedMBeanServerInterceptor.registerMBean(PrivilegedMBeanServerInterceptor.java:60)
  at oracle.adf.mbean.share.connection.ADFConnectionLifeCycleCallBack.contextInitialized(ADFConnectionLifeCycleCallBack.java:111)
  at weblogic.servlet.internal.EventsManager$FireContextListenerAction.run(EventsManager.java:481)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
  at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
  at weblogic.servlet.internal.EventsManager.notifyContextCreatedEvent(EventsManager.java:181)
  at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1871)
  at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:3173)
  at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1527)
  at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:486)
  at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
  at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
  at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
  at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedModuleDriver.java:200)
  at weblogic.application.internal.flow.ModuleListenerInvoker.start(ModuleListenerInvoker.java:247)
  at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
  at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
  at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
  at weblogic.application.internal.flow.StartModulesFlow.activate(StartModulesFlow.java:27)
  at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.java:671)
  at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
  at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.java:212)
  at weblogic.application.internal.EarDeployment.activate(EarDeployment.java:59)
  at weblogic.application.internal.DeploymentStateChecker.activate(DeploymentStateChecker.java:161)
  at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(AppContainerInvoker.java:80)
  at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicDeployment.java:187)
  at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromServerLifecycle(BasicDeployment.java:379)
  at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(DeploymentAdapter.java:51)
  at weblogic.management.deploy.internal.DeploymentAdapter.activate(DeploymentAdapter.java:200)
  at weblogic.management.deploy.internal.AppTransition$2.transitionApp(AppTransition.java:30)
  at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:261)
  at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:220)
  at weblogic.management.deploy.internal.ConfiguredDeployments.activate(ConfiguredDeployments.java:169)
  at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(ConfiguredDeployments.java:123)
  at weblogic.management.deploy.internal.DeploymentServerService.resume(DeploymentServerService.java:180)
  at weblogic.management.deploy.internal.DeploymentServerService.start(DeploymentServerService.java:96)
  at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

OID contains all users belonging to a group and can be viewed correctly using DOHAD.

Users cannot connect to the portal WebCenter or any other application of the field gets initialized because JPS store does not.

However, the JPS store gets initialized for the administration server, users and group membership can be toured from the areas of security-> users and groups to the weblogic console window.

A few days ago the users connected to the webcenter content was not asigned no role.

WebCenter star in the field of content very well, Admin Server and store of JPS is initialized correctly, users and members of the group can be seen in areas of security-> users and groups to the weblogic console window.

WCP-weblogic_usersandgroups.png

This error started to appear a few days before, before that, everything was normal, and users could connect to the webcenter portal group for membership and get the OID and the privileges of JPS LDAP store.

Servers werer started first, using Nodemanager script to start the server administration, and after that the administrator of the booted server, console weblogic was used to start managed servers.

Is there a way to debug the JPS Store initialization?

Hello Amey

The indicator for OAM ID Asserter is required for single sign on functionality, whatever it is, the problem, seems to be communication with the DNS server, which makes a delay that could be verified using traceroute and ping commands.

This delay caused the connection failure to the OID server during initialization of JPS.

As a solution, thefully qualified hostname to OID server has been configured manually to the file/etc/hosts. After this change, JPS can be initialized correctly.

Howerver, that the log shows no time-out or any other exception during the initialziation, making diagnosis difficult to obtain.

Thanks for your help.

Tags: Fusion Middleware

Similar Questions

  • JPS-01520 - cannot initialize the identity store, cause: unable to connect to the directory. Check configuration information...

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    JPS_store_config.png

    WebCenter content area uses OAM 11 GR 2 as a single sign on the mechanics and the DIO as authentication providers

    Auth_providers.png

    OID contains all users belonging to a group and can be viewed correctly using DOHAD.

    ODSm_userBrowse.png

    A few days ago the users connected to the webcenter content was not asigned no role.

    WebCenter star in the field of content very well, Admin Server and store of JPS is initialized correctly, users and members of the group can be seen in areas of security-> users and groups to the weblogic console window.

    weblogic_usersandgroups.png

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    weblogic_ecm-UserRoles.png

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    Content_credentialmap.png

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    Content_jpsproviderdown.png

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      If this does not work for you, I would take my installation CD< completely="" uninstall="" microsoft="" excel="" (or="" any="" other="" problems="" that="" are="" giving="" you="" this="" error),="" then="" install="" microsoft's="" windows="" installer="" cleanup="" utility="" (which="" completely="" removes="" all="" stuff="" pertaining="" to="" whichever="" program="" you="" delete,="" for="" you,="" excel)="" and="" then="" reinstall="" microsoft="" excel.="" this="" utility="" program="" is="" really="" powerful,="" and="" you="" can="" download="" your="" copy="" from="">http://support.microsoft.com/kb/290301.

      So, here are three options for you to try. I hope one works for you - let me know it to be.

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    P.S. - KC Chiefs? Colts all the way! :)

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