Weird colors

HP Officejet Pro 8500 - Mac running the Mavericks

I have print monthly statements that contain a logo Brown.  Last month, he began printing more orange.  I was low on magenta, so I changed it, so to correct other problems (cleaning the print heads, etc.).  The ink levels are all pretty high, but it is transforming this orange brown.  It took to print more output to return to the appropriate color.  Colors are OK and printhead health on the diagnostics page.  Any thoughts?

SWDHello and welcome to the Forums of HP, I hope you enjoy your experience!

I see you have questions about your color questions.  I would like to help!

This problem may be caused by reconditioned ink.  I would ensure you use genuine HP inks.

In addition, this could be caused by power issues.  I would recommend a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

This can also be caused by the printhead.  I would recommend following the steps described in this document and this document on the Troubleshooting print quality problemson bad print quality immediately after installation, a period of hibernation, or after replacing the print head.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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