What are the permissions to the supervisors in the IPCC Express?
What are the permissions supervisors have in IPCC Express? The client wants to know if we can set permissions for supervisors as a Multi level admin for the call manager.
Hi Chuck,
Adding a user as a supervisor by the IPCC allows them a login to the http:///appsupervisor page. As far as I know, you cannot restrict access more far. If you make reference to what the agents/csqs they may see, then you can divide them into teams and only associate the supervisor access to the specific group of officers/csqs. Moreover, I think that we work for the same company, do not hesitate to these question directly. Nice to see you here on the forums.
-Chuck L.
Tags: Cisco Support
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