What are the solutions for remote use unauthorized computer via a virtual private network?

Dell Dimension E310.  Windows XP. Professional.   "Media Center". 5 years old.  Stand alone computer.  Unsolicited 'demand' come across the screen for remote access.  Wallpaper, next to the clock, someone downloading of graphics file "Accelerator" without authorization.   Called internet provider.  They claim that they do not deal with the configuration of the virtual private network. Tech said there is more than one device connected to my computer!
I went to "Computer management" and delete all except myself as a user and the administrator.  Obviously, too late as a person UNKNOWN has defined itself as "NT Authority\Authenticated Users".  Locked computer: would not recognize my password.
Formatted drive / reinstalled windows.  Able to use the computer for "allocation of 7 days; my computer then froze again.  AT and T Tech indicates that UNKNOWN use of my computer and no recourse.  Are there solutions to the unauthorized use?

Hello

I suggest you post your question Forums Technet for assistance on this issue.

Windows XP Service Pack 3 (SP3)

http://social.technet.Microsoft.com/forums/en-us/itproxpsp/threads

Tags: Windows

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