What can I do if the said of Manager to wide band mobile vodfone appears on my laptop screen after installation

I bought a stick to mobile broadband from vodafone to a chop of vodacom. To the chop they did all requirements that need (Rica and so on). I have install the stick on my laptop. A shortcut has been created and the icon of mobile broadband vodafone display on the screen. When I dubble, click the icon of the next message came C:\Users\corne\Roaming\Vodafone\Vodafone Mobile Broadband\Temp\0-562FB75B71B684DBB6A289F8C8006E97.xml; ID = DeseralizeError; MSG = Deseralize.  I went back to the store and told them about the problem. They told me that there was a problem with my laptop. Can you please help.

[Moved from comments]

Hi Lydia,.

1. what version of Windows is installed on the computer?

2. are you able to install other applications on the computer?

3. What is the brand and model of the laptop?

Please get back to us with the information above to help you accordingly.

Tags: Windows

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