What does a subscription to Lightroom when you cannot download Adobe Photoshop elements 13 images and Adobe will not help me solve the problem?

I've been mixed around, assigned to a number file, transferred to another Department only to be told that I have to use the public forum, which turns can be no viable solution either. How can I get their money back?

Updated the catalogue, able to see the images in Lightroom.

Tags: Photoshop Lightroom

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