What drivers to download for a clean install of Windows 7?

Similar Questions

• Network driver for a clean install of Windows 7 on HP Pavilion 15-n228us

  I need Windows 7 on my new HP Pavilion 15 - n228us that came pre-installed with Windows 8.1.

  I bought a stand-alone copy of Windows 7 Home Premium 64-bit. It installed fine (once I figured out how to turn an inherited run from the bios Installer).

  I am missing the drivers. First of all, I want to get wireless upward and running to facilitate the search for other drivers. I think it's "network controller" in Device Manager.

  So I'm going to the device, other devices Manager, controller network, properties, Details tab.

  Here's what I see to a hardware ID:

  PCI\VEN_10EC & DEV_8179 & SUBSYS_197D103C & REV_01

  PCI\VEN_10EC & DEV_8179 & SUBSYS_197D103C

  PCI\VEN_10EC & DEV_8179 & CC_028000

  PCI\VEN_10EC & DEV_8179 & CC_0280

  I searched and tried the two HP files called sp52212.exe and sp64202.exe. Neither the driver installed successfully.

  What Miss me?

  Hello:

  You need this driver...

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-128935-1&cc=us&DLC=en&LC=en&OS=4063&product=6521374&sw_lang=

• Looking for a product key for a clean install of Windows 7 on a material with a digital product key (DPK)?

  My usual corporate scenario when configuring new hardware is to receive the material, and then replace the image of stock with an image customized using MDT. After installation I change the product key in the product key valid for this hardware/operating system and then activate.

  My most recent material (Lenovo Thinkpad of T430 (2342-6FU)) comes pre-installed with Windows 7, but allows the upgrade to Windows 8. In line with new hardware in Windows 8, there is no certificate of authenticity (COA) on the material, or in the documentation. The product key is in the form of a digital product (DPK) in the UEFI WOOD key.

  My question is its form the simplest is, "where can I get access to a product key for Windows 7 given this scenario?" He has been on the COA, now it is not.

  I think that it is a valid usage scenario. I bought the license and install a custom image with the same bits as I have a license. I think I understand that if I install Windows 8, it would be aware of the DPK and active accordingly, but Windows 7, AFAIK, is unaware of the DPK and requires a key of product entry manually in a way any.

  Use a locator product keys to retrieve the product key.

  Here are four utilities, which can display your product keys if they are still there:
  Belarc Advisor: http://www.belarc.com/free_download.html
  (He did a good job of providing a wealth of information.)

  Also: http://www.magicaljellybean.com/keyfinder.shtml
  and: http://www.nirsoft.net/utils/product_cd_key_viewer.html
  and RockXP: http://www.majorgeeks.com/download4138.html which has additional features

• HP ENVY 17 t-j000 Quad Edition: back to Windows 8 for a clean install of Windows 7

  Hello

  My machine came with windows 8. I created the recovery using HP Recovery Manager and then CLEAN Media installed windows 7. Now, I want to take the ferry for windows 8. USB recovery I created got no .exe file. And on Windows 7 there is no HP Recovery Manager.  What should I do?

  Thank you!

  Hey @Omar92,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!
  
  I stumbled upon your post on the laptop and wanted to help you! I looked in on your HP ENVY 17 t-j000 Notebook and your issues with HP Recovery Manager. If she has deleted this partition completely, you will need to use your recovery CD or USB key you created when you bought your laptop. Here is a link to use the HP Recovery Manager.

  Here is a link that shows you other ways to restore the laptop back to 8.1 for Windows. The selection shows how to use a USB device.

  Hope this helps you.

  Thank you.

• A clean install of windows 8.1

  Hello!
  Give me please a complete list of required software for a clean install of Windows 8.1 on the dv7 Hp ENVY 7355er?
  On the portable computer page is not given the full list of software.

  Hi Vitaliyzer,

  Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I see you are looking for missing programs of the driver page for your model in order to do a clean install. I'll be happy to help you with this. According to the Windows Compatibility Center the CyberLink Power2Go for Windows 8 is compatible with Windows 8.1.

  Envy, dv7-7355er Driver Page (Windows 8.1)  This is where you will find most of your software and drivers.

  Lack of software 8.1:

  HP ProtectSmart hard drive protection

  HP CoolSense technology

  HP SimplePass Identity Protection software

  Thank you

• A clean install of Windows 8 OEM - Media Download

  Hello world

  I'm a Rockstar of Dell Community and I was a writer of the Dell community wiki. My Windows reinstallation Guide wiki and related Guides can be found here:

  http://en.community.Dell.com/support-forums/software-OS/f/3524/t/19480753.aspx

  I'm trying to find a download link that allows users to clean install their version OEM of Windows 8.

  There are ways to install Windows 8 with a product key and generic product keys are available, but the installer of Windows 8 seems to accept, then only reject them by saying: unable to connect:

  http://en.community.Dell.com/support-forums/software-OS/w/microsoft_os/4415.a-clean-install-of-Windows-8-not-working.aspx in addition, this Setup requires a previous working version of Windows and is clearly not suitable for a variety of reasons for any new installation on a blank hard drive (which may be necessary in the event of failure of the hard drive for example).

  It seems to be too difficult for users of Dell in Europe in order to obtain the media:

  http://en.community.Dell.com/support-forums/software-OS/f/4677/t/19476992.aspx

  We would like a download link and I have mentioned this to all my Dell contacts and posted on IdeaStorm about this:

  http://www.IdeaStorm.com/idea2ReadIdea?v=1359724583158&ID=087700000008luMAAQ

  http://www.IdeaStorm.com/idea2ReadIdea?v=1359724583158&ID=087700000008YVXAA2

  I lobbied for this on the end of Dell but have not had much luck until now so I need to push him on the end of Microsoft, but do not have a lot of contacts Microsoft.

  It seems no to little interest to write "A clean install of Windows 8" If no users can get media without having to purchase a new license, I wrote, but it is incomplete without a valid download installation source.

  Can anyone from Microsoft, Microsoft VIPs and community stars look at my wikies and ideas IdeaStorm and offer a viable solution, so I can complete my wiki and users can clean install their operating system without any preinstalled junk or have a way to reinstall their OS, if everything goes wrong.

  A direct link would be preferable because a hard disk can fail and needs replaced. Use of the Upgrade Advisor is acceptable, but such that it download the 32-bit installation on a 32-bit computer files and 64-bit on a 64-bit computer, it's not ideal because users will not have the possibility of that they want to take. by example if computer 1 is 32 and computer science 2 (computer problem) is 64 bit, then they will be run in troubles.

  With the product key in hacking the BIOS shouldn't be a problem if the media is free to download. However if a legitimate source is not available for users to clean install with piracy will increase considerably.

  In addition the inability of users to read the product key can also be a problem for the activation of product in some rare cases. I suggest that Microsoft allow / OEM do print the product key in the BIOS as safety net information:

  http://www.IdeaStorm.com/idea2ReadIdea?v=1336244451843&ID=087700000008YWzAAM

  Please notify.

  Edit warnings on Windows 8.1 adding updated:

  Scenario 1: most of the OEM recovery partitions generally do not work once the partitions systems have been modified in any way or an operating system is reinstalled. The user should rely on the internal recovery partition while they are completely baffled after trying to install Windows 8.1.

  Scenario 2: The user should recovery media before installing Windows 8.1 overview - you know as well as I do that some people will not create the recovery media.

  Scenario 3: Recovery programs do not always work. I saw, overall community Dell, many clients have difficulties, create recovery media. They are in trouble, if something goes wrong.

  Scenario 4: The user thinks that they have created a recovery media, but really what they have created is a corrupted DVD set (i.e. used low-quality DVD or USB). When they are in pain to go and use, they do not work.

  Scenario 5: The user made a recovery media and he lost. They are also in trouble.

  Scenario 6: The user suffers from an out of the box starting problem when the system arrives due to misconfiguration of factory settings, in particular with a cache drive I've seen many users have and could easily fix it on their own, but can't because they have no .iso Windows 8 or 8.1 of Windows.

  Scenario 7: A major problem that corrupts any installation of Windows 8 or virus Windows 8.1 and infects USB recovery when the user tries to start from it. A third-party utility such as DBAN could be used to wipe the system in this case and new facility could be made using a .iso and a USB after.

  Scenario 8: Windows 8.1 is a Service Pack. Service Packs have been known to cause a range of issues especially when third-party software and drivers are installed in front of them. Hint, hint factory settings. Factory settings are preloaded with these problems. Its why my Windows reinstallation Guides always recommend to install Windows, then on the stand-alone Service Packs via updates unless they are included on the installation media. Note, that I recommend that you install the Service Packs before the system drivers. Users do not have these problems if they are properly followed up my guides.

  Several scenarios could be made by mixing these 8 above to the top.

  Edit 2: See the comments made by 2 MVP who responded to this topic which seems to indicate that they want to make things worse by removing the download links of Windows Vista and Windows 7:

  http://spywarehammer.com/simplemachinesforum/index.php/topic, 14452.0.html

  So it's very obvious from the actions of Microsoft that Microsoft aims is not to prevent piracy, but double dependent people when their system fails and requires a re-installation of external media (in which case they upgraded to a SSD, or their recovery partition is wiped out. The percentage of those who just end up buying a retail version of Windows when their disk failed hard is very important, something that adds dramatically to the benefits of Microsoft. These business practices of Microsoft are clearly unjust and illegal and something must investigate and pursue the U.S. Department of Justice.

  This part is quite obvious, given that their prevention of piracy is so poor that their policies can only intended strictly to reap illegal profits to force non-legal tech savvy users to pay twice for windows they already paid when they bought their system. It was not the case, they would freely allow users to download an OEM ISO of Windows 8, so that they can recover if their hard drive fails completely, as OEM ISO is useless for a pirate without a license (usually built-in to the motherboard) key and a pirate will have easy access to a copy of Windows 8 without worrying. Again, the only people hurt by these policies are legal users, not pirates.

  Now that piracy is concerned, I further suspect that given poor piracy prevention mechanisms of Microsoft that allow hackers to distribute auto activated copies of Windows 7, etc. that Microsoft would have rather let poor people use a pirated version of Windows to completely block and force them to use Linux that would increase the base of Linux users. So I surmise that they intentionally allow ways for hackers to hack their Windows software anyway, because the poor free moccasins will not pay for Windows do anything because they have simply not the money, yet nevertheless it is in the interest of Microsoft to prevent them moving to Linux because most of the poor is just young, and will later money for licenses of Microsoft. But here again the only systems in question here are systems more alumni who have XP or Vista, licenses while other systems that people are supposedly piracy have valid Windows 7 and 8 license keys that Microsoft wants a double payment for!

  The Windows 8.1 with update 1 .iso is now downloadable without entering a product key. It is downloadable for the OEM license and I've documented here in an updated guide focusing on licensed OEM with UEFI and SecureBoot:

  http://dellwindowsreinstallationguide.com/download-Microsoft-Windows-and-Office/Download-Microsoft-Windows/download-Windows-8-1-retail-and-OEM-ISO/

  This .iso works with product keys well Windows 8 and Windows 8.1. The main issue is to determine your edition. The edition correct will automatically enter your product key and brings you to the screen of the license agreement. Incorrect editing will ask for a product key. Also, there are two editions of 'free' missing; Windows 8.1 with Bing and Windows unilingual 8.1 with Bing.

  Ironically, Microsoft fixed the deployment of multimedia files of Windows 8 (not at 100% but greatly) and then severely broke the deployment of multimedia files Windows 7 a few months later.

• HP MIni 210-2145 DX: clean install of Windows 7, now I can't find the wireless drivers that work.

  I have a HP mini 210-2145 DX.  I recently had to do a clean install of Windows Ultimate edition.  Now, I can get a wireless connection because I can't find the right drivers on the HP site.  I tried 12 + drivers that I downloaded.  They all seem to be for 32 bits, and it's 64-bit.

  Can someone please help me find the right wireless drivers to install?  Thank you.

  Try this different file and see if it works automatically and installs the driver.

  File name: sp57965.exe

  There was also support for the hardware ID you have posted.

  I have no problem downloading the file, or by using 7 - zip to extract the exe file downloaded to a folder that you can browse from the network controller to install the drivers.

  Unfortunately, I can't help you with the problem if the new file does not work.

• HP 15 G029CA: Drivers of CD/DVD to clean install

  Hello

  I want to do a clean install of windows 7 64 on my HP15-G029CA (originally on win8)

  I start the installation from a usb key but cannot do because it always asks for the CD/DVD drivers.

  I have the hard drive (including the part of recovery) Chantilly

  As I read on some posts here, it could be related to chipset or RAID drivers?

  I am blind and I need help

  Model: 15-G029CA

  Product: F9J06UA #ABL

  Best regards

  Hello:

  In addition to what Erico posted, you must:

  1. make sure legacy mode is enabled in the BIOS and safe start is disabled.  Windows 7 is not compatible with secure startup.  Check out this guide for which parameters to change.

  http://support.HP.com/us-en/document/c03736054

  2. connect your USB key on one of the USB2 ports so that it works.  It won't boot from the port USB3.

• What drivers are needed for HP pavilion 15-p086sa

  What drivers are needed for this operating system-Windows 7

  Pavilion 15-p086sa

  HP

  Hello:

  The W7 x 64 drivers for this model should work...

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063 & LC = on & CC = US & DLC = in & sw_lang = & Product = 7174370 #N3338

  For graphics, your model uses the Intel HD graphics driver.

• How can I identify which drivers to download for my laptop?

  How can I identify which drivers to download for my laptop?

  Hello

  Download software and drivers

  Use the following steps to download the software, drivers and updates from HP or Microsoft by using Windows Update.

• Does not not on M6-1091se after a clean install of Windows 7 first 64-bit home for fingerprint reader

  Does not not on M6-1091se after a clean install of Windows 7 first 64-bit home for fingerprint reader

  Hello

  Please try:

  http://ftp.HP.com/pub/SoftPaq/sp59501-60000/sp59664.exe

  Another option: click on the following link and click Search now :

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063&LC=en&cc=us&DLC=en&sw_lang=&product=5306751#N2316

  Kind regards.

• A clean install of Windows 7 x 64 takes forever to search for updates

  Don't know why, but the update takes forever to search on a clean install of windows. I made a lot of clean installations of Windows 7 before, but never had a problem with the receipt of the updates. But this time, it just doesn't go as far in receiving updates.

  I don't have any firewall or antivirus programs installed on this system. Just new installation of windows 7. Tried the pro versions and at the same time with the same result.

  Here's onedrive link for the log file

  Please run the Windows Update Troubleshooter:
  http://go.Microsoft.com/?linkid=9830262

  Please provide details of any problem it reports as not fixed.

  Generally updates for Windows 7 can take more than 24 hours to get the list of those available.

• Can I use my Windows 7 Edition recovery disks Home Premium for a clean install on my old Windows XP computer?

  Hello world!  I hope someone can help.

  Can I use my Windows 7 Edition recovery disks Home Premium for a clean install on my old Windows XP computer?

  If this is a recovery from a different computer disk, you are unable to do so.

  In addition, if you were to format the computer, you will need to have a way to reinstall a copy of Windows with a genuine license.

  The best option if you need Windows 7 Home Premium is to buy a genuine license then you can make a custom (new installation).

  Where can I still get Windows 7?

  Version upgrade - Microsoft Windows 7 Home Premium Upgrade

  http://www.notebooks.com/2009/10/13/WinXP-to-Win7/

• Question seeks to clean install 10 Windows on the drive of the merger. El Capitan.

  Problem: try a clean install of Windows 10 via the Boot Camp Assistant on an iMac 27 inches (Late2013) with 10.11.4 installs hours (more than 8 hours) and then failed to install Boot Camp updates. Essentially installation take much long than normal and cannot install updates of the Apple software or create normally start Windows Boot Camp 10.

  Background: After problems of slowing down after upgrading to 10.11.4 (with improved Bootcamp Windows 10) who had previously worked fine for 10 months, to the point of a start of OS X time, I decided to do a clean install of my iMac with Fusion 3 to disk.

  As I was unable to remove the partition from Boot Camp through BCA because of his holding always at the same load, I used Internet recovery and reset the Fusion drive. This then required me to repair the partition of Fusion by car through THE "fix" option which seems to work very well. And reinstalled OS X 10.11.4 which works fine now (delays etc..)

  Try using BCA to create a new partition Boot Camp and a clean Windows 10 install after downloading an image of disk W10 directly from Microsoft (Win10_1511_1_English_x64), BCA by downloading software updates and by selecting the desired partition, it began to restart and initialize the installation. However the whole process has been very slow, each step takes much longer than usual, to progress. Leave for hours rest a blank screen or with a circle of rotation.

  I tried with another stick USB 3 and also a USB 2 stick, but none has made a difference.

  In the last attempt, I left running overnight and after 8-9 hours, he finally reaches the top of desktop Windows 10 and the update of Apple Bootcamp starts to load updates. However, he just hung and even after 2 hours, nothing was. Reboot and try once again has been the same.

  After that I tried to create a Windows Installer via BCA 8.0 however it gives just a TPG error when you try to select the drive (due to el Capitan I guess?)

  After four days of efforts, I'm a loser on how to get the Windows 10 on the Boot Camp partition. I can't even install W8 and upgrade due to the error of TPG.

  Any help or suggestions how to proceed with the diagnostic / resolution of the problem would be appreciated.

  Details:

  System: iMac (27 inch, end of 2013), 3.4 GHz Intel Core i5, 16 GB 1600 MHz DDR3, NVIDIA GeForce GTX 780 M 4096 MB, OS X 10.11.4

  • Nothing other than the keyboard and mouse attached via the USB ports, as well as the key USB of BCA. No other attached devices.
  • Reset memory NVRAM, SMC and ran more than once disk utility. No problem not reported.  Ran NVRAM reset before each attempt.
  • At ran EtreCheck report which seemed OK.
  • Verification of diagnosis ran who is childless.

  A detail I noticed after the merger by car there are now two Macintosh HD images when you use boot option. One previously. Are named "Macintosh HD" and "Macintosh HD2". I remember being Yosemite simultaneously in three, but which has been fixed in an update.

  In addition, it seems that no recovery partition. Cmd + R lance Internet recovery.

  Distill the results (the Boot Camp partition removed):

  / dev/disk0 (internal, physical):

  #: NAME SIZE TYPE IDENTIFIER

  0: GUID_partition_scheme * GB 121,3 disk0

  1: disk0s1 EFI EFI 209.7 MB

  2: Apple_CoreStorage GB internal drive 121.0 disk0s2

  3: disk0s3 Apple_Boot Boot OS X 134,2 MB

  / dev/disk2 (internal, physical):

  #: NAME SIZE TYPE IDENTIFIER

  0: GUID_partition_scheme * 3.0 to disk2

  1: disk2s1 NO NAME 209.7 MB EFI

  2: disk2s2 Apple_CoreStorage TB 3.0 drive internal

  3: disk2s4 Apple_Boot Boot OS X 134,2 MB

  / dev/disk3 (internal, virtual):

  #: NAME SIZE TYPE IDENTIFIER

  0: Apple_HFS Macintosh HD + 3.1 TB disk3

  Logical volume on disk0s2, disk2s2

  7BE1F343-ACBE-4144-BF86-C838BE1E49D4

  Fusion unencrypted drive

  iMac - simon: ~ list of cs simon$ diskutil

  CoreStorage groups of logical volumes (1 found)

  |

  + Logical Volume - Group CA0B8D0A-6315-4E85-B313-52AB509473F2

  =========================================================

  Name: Internal drive

  Status: online

  Dimensions: 3121237860352 B (3.1 TB)

  Free space: 0 (0 B) B

  |

  +-Physical volume 5E75EE74-EE1F-4FCB-A0C5-9ED5517FEB93

  |   ----------------------------------------------------

  |   Index: 0

  |   Disc: disk0s2

  |   Status: online

  |   Dimensions: 120988852224 B (121.0 GB)

  |

  +-Physical volume 91D639D6-634E-47C1-AFE5-616CE12E71E0

  |   ----------------------------------------------------

  |   Index: 1

  |   Disc: disk2s2

  |   Status: online

  |   Dimensions: 3000249008128 B (3.0 to)

  |

  +--> Logical volume family EE9934AC-F3CB-4101-ADB6-576F4371B4B9

  ----------------------------------------------------------

  Encryption type: no

  |

  +--> Logical volume 7BE1F343-ACBE-4144-BF86-C838BE1E49D4

  ---------------------------------------------------

  Disc: disk3

  Status: online

  Size (Total): 3106705375232 B (3.1 TB)

  Reversible: no

  Name: Macintosh HD

  Volume name: Macintosh HD

  Content indicator: Apple_HFS

  LVG Type: Fusion, sparse

  Summary:

  Q1: Should it take 4 + hours to install Windows 10 via BCA?

  Q2: Al must ultimately be so slow when initially W10 desktop?

  Q3; What I do once I arrive at the office of W10 but it automatically updates the graphics driver as BC update is simply suspended for centuries and get a working driver to restart at least W10?

  Q4: is there a problem with the disk HARD the Drive of Fusion that is causing all this delay and slow install / boot? ON the clean install OS X 10.11.4 it is back to be fast as usual and all tests show things are OK but W10 goes on the part of the HARD drive. No way to verify this beyond diagnosis or Etrecheck?

  Q5: Y at - it no problem with the GPT / MBR that may be causing the delay etc. ?

  Q6: How can I use my existing WindowsImageBackup backup from the previous W10 with the BCA install usb drive or how to create a USB stick otherwise recovery disk with my other single Mac have W7?

  Q7: How can I install W8 as I once did on Yosemite, via el Capitan without a mistake to TPG on selection of disc?

  Details:

  Day 5. Attempt at 6.

  Partition Boot Camp delete and try again install via BCA. First question, is that when the startup it goes to a blank black screen. For a time nothing left. Reset then using alt to select windows training results in almost instantaneous startup of the BCA message created and the beginning of the installation.

  4 1/2 hours from start of Windows 10 initial signature window.

  Then the second question. One to reach the Boot Camp update Office tries to start and install the drivers. Allows you to "list files...". "stage then sits at the bar about 5% green for 1 to 2 hours and does nothing. All actions in the Office of the W10 takes ages.

  In the meantime, auto update of the W10 appears a message saying that the updated graphics drivers as one of the few messages or actions during this period. Looks like Nvidia install with the entire package of experience (unwanted) etc. and very probably not the correct gpu driver.

  Finally deciding to cancel the installation of BC by killing the Setup.exe process. Then copy Boot camp install files on the desktop. Lasts 30 minutes to copy. Run again and this time, although taking 15-20 minutes to download and install later with the success message.

  Check the graphic driver it shows a yellow exclamation mark, so the following Microsoft instructions I use the uninstall option via the device and then Manager (slowly) come on board to load and download the latest Nvidia driver on their site for the GTX 780 M for 64-bit W10 etc. The same thing that I had used previously. Slow with running the Nvidia Setup program again, but eventually it works only to say that he could not install as unrecognized graphics device...

  He ends up with Microsoft PnP driver so it's at least sufficient start and run it again BC of the figure updates as all other drivers have been installed. To restart, but I get an error of K-Mode that is most likely related to this driver graphic and not possible to start in the new W10 Boot Camp partition after 7 hours.

  I have a picture of W10 backup recovery (WindowsImageBackup) I've had in a few weeks, but it will not install bet for the installed W10. I try with the ACO created the USB windows but can't seem to get a way to get into recovery mode and to get the menu to install it. I don't have a way to create a USB W10 recovery key now because my other Mac has just installed W7.

  Finally I tried to count a reset of the Recovery boot up option but it seems that it will take longer to start.

  I also went to the recovery and selected Boot Mode safe, but it opens on an empty black window and he's here doing nothing.

  Looks like I'll have to restart on via BCA and reinstall and try and solve the problem of graphics in order to install driver updates from BC and restart to W10 and hope that with the drivers, it returns to the operation and the normal starting time. Then update the gpu driver.

  I used and installed Boot Camp several times with over the years including previously an upgrade of W8.1 > W10 I used for over 6 months without problem. I've never known these installation very long or ice once in Windows even for the initial start upward.

  For any help or suggestion would be appreciated, and this seemingly simple process has now expanded to five days.

• HP Pavilion - 15-p264na: audio beats does not open after a clean install of windows 8.1

  Hello

  After a clean install of windows 8.1 the audio beats does not open.

  It appears in the control, but when I click on it nothing happens.

  I have sound, and everything seems to work ok, but I'm curious to know what happened.

  When I go to Device Manager and select audio, video controllers and game, there are 2 features 1 is AMD high definition audio and the other just says high definition audio device.both drivers are up-to-date.

  I look through the forums CIHI and I tried some of the links for the drivers of the itd, but they will not install.

  Any help would be appreciated

  Hello

  Download and reinstall the Realtek HD Audio software at the following link.

  http://ftp.HP.com/pub/SoftPaq/sp69001-69500/sp69164.exe

  When the installation is complete, restart the laptop.

  Kind regards

  DP - K