What happened to customer support?

It seems that Apple has forgotten customers along the way.  I have been struggling with my iPhone for about 6 months... and it does not work.  I spoke with not less than 10 "Senior" advisors to solve problems and each of them said 'ILS' would be the one to solve it.  6 months and I have not heard a thing from ANY of them.  The reason for which I had no less than 10 is because I have to keep the call to know why I have not been contacted, and if nothing is done yet.  I get a new rep who takes responsibility... and we start again.  A rep sent me a free, external $ 250 HDD for my troubles.  He's very nice, but my phone still does not work.  I believe that the last time I called on this issue has been more than a month.  I gave up and I use workarounds with my phone.  In the process, I lost all my texts.  This may not seem like a huge loss... but for me, I had the very first text I've ever sent since the first iPhone.

Now, today I just got got off the phone with a "man" who tells me that a refund can take up to 30 days!  He also informed me that he could not talk to my bank on the issue of letting them know that there is a billing error.  I was charged $380 when it should have been $378.  For this reason, I was charged for $380 but they refund $378, which does not correspond to my Bank... and they cannot fix.  Add to that the brevity of the agent and apparently no empathy for the situation.  At some point, I stopped for about 15 seconds because he kept talking about me.

I used really really praising Apple's Support.  I really felt it was the best support on the planet, but it is really falling short nowaday.

I feel rejected in both of these situations and must change.

I'm sitting here today without my money... and the Apple support showed me how much they care about that!

I don't even know if it's the ideal shape to complain.

It is not. This is a technical support to the user forum, so we have nothing to do with Apple Customer Support. We work with others to solve problems. Since you're here, why not share with us what is your problem. You never know if someone here has run on it at one time or another.

If you click on the link contact us at the bottom right of this page, you will see all means at your disposal to contact Apple about your customer complaint.

Good luck

GB

Tags: iPhone

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