What happens if the PC I just downloaded Itunes on &; connected to, does it display not all devices?
What happens if the PC I just downloaded Itunes on & connected to, does it display not all devices?
Hello 2sealadies!
Thank you for joining the communities Support from Apple! Looks like you have a problem with your iTuens on Windows 10 not to recognize your iPhone. I know how important it is that the iPhone is recognized by iTunes. Read this article with steps If iTunes does not your iPad, iPhone or iPod. Specifically, after the first series of measures:
If you are using a Windows PC
- Open Device Manager by following the steps for the version of Windows that you have:
- Windows 10: Click the search box in the lower left corner, type Device Manager and press ENTER. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
- Windows 8: loose in the right edge of the screen. Press search and enter the Manager devices, and then click Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
- Windows 7: click on > Control Panel > system and Maintenance > Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
- Even if you do not find the Apple driver, follow the steps below, based on what you see or don't see.
Exclamation or
question mark by
the pilotNo Apple Mobile
USB device driverYou don't see symbols next to the Apple Mobile Device USB Driver
If you do not see , , or of the Apple Mobile Device USB Driver, look for third-party software conflicts. Then if you still need help, restart your Apple Mobile Device Service or contact Apple technical support.
You see an arrow down
If you see next to the Apple Mobile Device USB Driver, the driver with the right mouse button and choose enable from the context menu. Then if you still need help, contact contact Apple technical support.
You see an exclamation point or question mark
If you see or the Apple Mobile Device USB Driver, right click on the entry, then manually update the Apple Mobile Device USB driver.
You do not see the Apple Mobile Device USB Driver
- Disconnect your device from your computer.
- Save a screenshot by pressing the Home button and sleep/wake button of the device button at the same time. The screen should Flash briefly.
- Reconnect your device to your computer.
- If you see one of these sections in the Device Manager, expand them:
- Imaging devices
- Other devices
- Portable devices
- USB Bus controllers
Now, locate the entry that recognizes the device as a camera. You should see 'Apple IPhone', 'Apple iPad' or 'Apple iPod '. Right-click the device entry, and then manually update the Apple Mobile Device USB driver.
If a single unknown device appears, follow these steps:
- Right click on the unknown device entry.
- Choose Properties from the context menu, and then click the Details tab.
- In the drop-down menu, select hardware IDS.
- If the ID begins with something other than USB\VID_0000 & PID_0000, go into the Device Manager and right click on the entry for device unknown, and then manually update the Apple Mobile Device USB driver.
- If the ID begins with USB\VID_0000 & PID_0000, then follow the remaining steps.
- Unplug the unit and remove all the USB devices on the computer.
- Shut down the computer, and then turn it back on.
- Reconnect the device, tests of each USB port for about 30 seconds to see if the device is recognized.
- Test with a different, checked 30-pins-USB or the lightning-connector-cable-USB, if they are available.
If you still need help, contact Apple technical support.
Manually update the Apple Mobile Device USB driver
If one of the sections above directs you to this section, you should already have right click on an entry in the Device Manager. Now, follow these steps:
- Choose update driver software.
- Choose "Browse my computer for driver software."
- Choose "Let Me pick from a list of drivers for devices on my computer.
See you soon!
Tags: iTunes
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