What should I do? Sells iPad factory, new owner says reset access code is defined?
Hello world
I sold an iPad 2 on Ebay (Jan 10) last month and it shipped overnight to get 12. The iPad was released factory suiteApple 'what to do before you sell or give away your iPhone, iPad or iPod touch' instructions. The iPad has been previously bought nine of the store and has never been sold or whatever it is. The Ebay buyer was an account with zero return.
February 17 (38 days later) the new owner sent me by saying that the iPad had a password on it. He claims that it is still in the initial Setup screen, quote "after the Hello message in 4 languages, a window pops up that says...". Enter code iPad requires your password after restart. »
Note that the iPad is not locked to one Apple ID (I checked the iCloud account and it's certainly not there). The error is only to ask the password - but the iPad was factory reset and installation has not been completed, which means that there should not be an access code. (I would like to focus on the resolution of the problem, but as far as I can see, there are two possibilities - someone went to halfway in the process configuration and set a password, or leave the iPad in Setup for more than one month has caused something to go wrong).
I searched and found this relevant issue: "I got locked out from my mini iPad during installation, keep me for password but I did not stay in a place" the solution he had to erase the device with the recovery mode. I sent this link to the buyer. It is a simple process that should only take a few minutes. He said he tried and it doesn't work. He won't say exactly where it breaks down or what error. I suggested he ask for help from someone who knows more about computers or it takes the iPad at the Apple store to reset them, but he says will not help Apple Store, the store nearest is 30 minutes and there is no time.
He says now that he wants me to give him my credit card details so that it can charge my card for a messaging service pick up the iPad. The purchase price was 137,99 £ + £11 shipping. I've already paid the fees of £14,89. He seems to expect a full refund, including pay me again for return shipping and pay me Ebay fees will not be refunded. Of course, in this scenario, I end up losing a little money.
So, questions:
- An Apple store will erase the iPad? (I have been informed that they will be, but the buyer claims also. The Appleinstructions seem pretty clear that they have indeed will be, quote: "If you don't have a computer, borrow one from a friend, or to an Apple Store or service provider registered Apple.")
- Given that he is out of the period of 30 days for returns of Ebay, is it possible to recover Ebay fees, if I accepted the return? I wouldn't mind him repay something just to get it, but it would be stupid to lose 1/3 of the value of the tax sale and delivery.
- What can I do else? I really want to solve this problem, but my options are limited, when it cannot reset the password itself, is not going to the Apple store for the help and feedback from Ebay date limit is passed.
Thanks for all the advice and sorry for the long post (just wanted to just include all the details). I'll share this discussion with the buyer, and he is free to comment if he wishes.
Looks like you provided the buyer with all the advice we would give here. If they are unable to follow the instructions to clear the password lock screen and are 'too busy' to consider at the Apple Store to get help, I don't really see how you are responsible for this. Why he has waited more than a month to put in place even though they knew they had a day 30 back window? Why is he not come on why the instructions that you send it to get the matter resolved "does not work"? This kind of problem is solved per day on this site. But when someone tells us that they "can't" do something and will not provide exactly the problem they face, we cannot do anything more for them.
So, from the point of view troubleshooting, the buyer has the opportunity to provide you with more information, so you can help, or take the time to go to the Apple Store to get help. If the device is not locked activation, which it wouldn't since you followed the instructions on what to do before you sell it, then the question is operator error. There is nothing wrong with the device. The only question is to reset and do put in place.
I don't see how we can all do more for someone who is not willing to work with you, or who's not ready get a form to help someone who understands what they are doing (because it is clearly not).
Good luck
GB
Tags: iPad
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