What to do when a support continues to grow for you?
I own 2 Mac Pro, 2 MacBooks Pro, 2 Iphones, 1 itouch, Ipad 2, 2 ipods - all great. Yep - I'm bragging a little here
And a lemon 27 inch imac. A little over 3 years.
He does this thing when she will feed not on except if the power cord is removed for a minute or 2. Day 1 new brand out of the box so it would be randomly closed in the middle of a project.
He has been in the shop 4 times.
display replaced
Replaced hard drive
Replaced logic board
Problem still there.
So 2 weeks ago I finally lost it with her and talked to apple support, which eventually put me through to Mathew who has finally agreed that the best thing to do would be to replace the unit. It was March 16.
Since that time I sent Mathew about 3 or 4 times and left 3 or 4 messages on his phone and does not respond.
Now when I enter my serial number in the system now he says no 'covered '.
I'd be reason to suspect that what Mathew agreed has been denied, I can't seem to get a response from someone?
I'm a good supporter of the mac, or have been so far. Probably just need to harden, but is it normal to ignore the right customers?
If it's a little more than three years (is by days? weeks? months?), your AppleCare extended (if you paid for it, before the end of your first year of the AppleCare), without doubt, has completed/expired.
As such, maybe nobody will tell you you have right is no longer a replacement iMac.
Why wait you so long (almost until the end of your AppleCare program 3-year warranty) to send a complaint about your problems with your iMac.
You have three full years to get the issues resolved.
(There is another user who posted in these forums very recently with similar problems with his iMac (he has a year more AppleCare extended on the left) and we advised him to act now and focus on getting a new replacement iMac.).
You may be out of time and no luck thereby and will need to repair your iMac on your own dime, now.
If your extended AppleCare ended only, and less than a week, you might want to call Apple again and talk to someone else (get their name, extension number, if you speak with someone directly from Apple in CA) and explain the problem to them, telling them again how long your iMac was out of warranty and see if the employee will be sympathetic to your problem and cause deliver you is another repair free or the option of a replacement iMac.
It is not for lack of Apple you had problems with your iMac and have not reported it early enough that you always had plenty of time to coverage of warranty left.
This may be why they are not contact you or return your calls.
Try calling Apple, again and talk to someone again and get ALL of their contact information and they issue a file number, write it down.
Good luck!
Tags: Mac
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