When I am on messenger I continues to disconnect and I can't video chat. I can see the person, but the person cannot see me.

as I have said, I continue to disconnect from windows Messenger and video chat does not work. I can see the person and they can't see me.

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Hello

·         You get the error message?

·         What version of windows messenger do you use?

·         Have you updated the drivers for your sound card, video card or Web camera?

·         Have you tried to add your webcam to the conversation, adding audio?

·         What kind of camera do you have to Web?

·         This problem occurs with just a touch or all contacts? »

Step 1: Check the video configuration in windows messenger.

(a) start Windows Live Messenger and sign in.

(b) prior to connect to anyone, open the menu "Tools" then click on "Configuration video / Audio.

(c) perform the tests and click on 'next' and confirm the webcam is the video display and then click "Finish."

(d) prior to connect to anyone, open the menu 'Tools' and then click 'Options '.

(e) select "Personal" and put a check mark next to "Webcam - enable others to see that I have a webcam".

(f) click on 'Apply' and then click 'Ok '.

(g) sign out and completely EXIT Windows Live Messenger to save the new settings.

Step 2: temporarily disable the security software and check if it works.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

If this does not work, I suggest you to visit the following site to get help.

http://windowslivehelp.com/forums.aspx?ForumID=568c1adc-41d2-47E0-BB2C-cdfedd9642ef

Diana

Microsoft Answers Support Engineer

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Tags: Windows

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