When I connect broadband connection. a blue screen appears with error driver_irql_not_less_or_equal

Similar Questions

• blue screen stop with error massage

  computer crushin with blue screen and the error massage:

  C:\Windows\Minidump\102212-20078-01.dmp

  C:\Users\imereli\AppData\Local\Temp\WER-167437-0.SysData.XML

  Hello

  Resolve errors stop (blue screen) in Windows 7 - has a section for if you can or cannot start Windows.
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/sometimes-i-get-a-blue-screen-when-using-IE-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  -------------------------------------------------------------------------

  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  (also Windows 7)
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  ===========================================================

  Check out these utilities to see if information may be collected:

  It is an excellent tool for displaying the blue screen error information

  -Free - BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table.
  http://www.NirSoft.NET/utils/blue_screen_view.html

  -------------

  MyEventViewer can be verified at the time of the blue screen (BSOD) within a second or
  so time of the BSOD for more information on the possible cause - see TIP.

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
  Set it for a bit before and after the time of the BSOD.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  ------------

  AppCrashView - free - a small utility for Windows Vista and Windows 7 which shows the
  Details of all application crashes occurred in your system. The information of the plant are extracted
  the .wer files created by the Windows Error Reporting (WER) of exploitation component
  system each time that an accident has occurred. AppCrashView also allows you to easily record the
  list of accidents to the text/html/csv/xml file.
  http://www.NirSoft.NET/utils/app_crash_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• I can't get into xp. a blue screen appears with the 0x0000007e error code

  I went to a blue screen.  Can I make the Windows/sysrem22/hal.dll file is missing or damaged.  I made a copy of the file on a CD from another computer, but I don't know how to load it on my desktop computer.  It doesn't work in either safe mode.  I hope that if I can get this file copied to my desktop, everything will be OK.  Help, please.  Jon

  Hi jon56b,
   
  Follow the steps listed in the article given below to resolve this issue:
  How to troubleshoot a Stop error 0x0000007E in Windows XP
   
  For error "hal.dll is missing or corrupt", you can consult the following article:
  Error message: "Windows did not start because of a configuration of the disk of the computer problem.

• When I click on to develop, a blue rectangle appears, with two lines connecting opposite angles.  I was able to get a picture in this window.  Can anyone help?

  When I click on to develop, a blue rectangle appears, with two lines connecting opposite angles.  I was able to get a picture in this window.  Can anyone help?

  Hello

  Please open Lightroom and click on Preferences.

  Once the preferences window opens, go to the performance tab, and please make sure 'Use graphics processor' is unchecked.

  After unchecking the option restart Lightroom, and it should deal with the issue.

  Please let me know if it helps.

  Kind regards

  Tanuj

• I put the machine into hibernation and when I restarted, I got a blue screen with stop: 0 x 00000024. Restart gave a different stop error message: 0 x 00000050.

  Original title: Blue screen problems - Stop 0 x 24 and 0 x 50

  I'm not being updated hardware or software on my Dell Latitude D8380.

  I ran the Windows tool to check if the laptop is suitable for upgrading to Windows 7, but did not install any software.

  I put the machine into hibernation and when I restarted, I got a blue screen with stop: 0 x 00000024 (0x001902fe, oxba4f7948, 0xba4f7644, 0xb9d31ae8) ntfs.sys address b9d31ae8 base at bpcef000, datestamp h8025be5.

  Restart gave a different stop error message: 0 x 00000050(0xffffffff,0x00000000,0xba1bef42,0x00000000) i8042prt.sys address ba1bef42 base at ba1b8000, date stamp 48025c 67.

  Please can you help. Thank you, Sue Dixon

  Hello

  Step 1: Check if you are able to boot in safe mode. If you are able to boot into safe mode, and then try to perform the clean boot to safe mode and check.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. click on start and then click Run.
  2. type msconfig and click OK.

  The System Configuration Utility dialog box appears.

  3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.
  4. When prompted, click on restart to restart the computer.

  Step 2: Run the check disk hard disk command. (You will be able to try this step if you are able to start in safe mode or in normal mode with success)

  How to perform disk error checking in Windows XP

  http://support.Microsoft.com/kb/315265

  Let us know the status of the issue.

• When I connect to the adobe page with my adobe id, I see onl "free membership". Its my right adobe id. I'm invited into a "working group" how to enter the license key I bought?

  When I connect to the adobe page with my adobe id, I see onl "free membership". Its my right adobe id. I'm invited into a "working group" how to enter the license key I bought?

  You accepted the invitation? If not please accept and share the results. Please try different browsers in case you are unable to accept it.

• problem on Windows vista 32-bit: blue screen appears and the system reboots automatically when you work

  signature of the problem:

  problem event name: bluescreen

  OS version:6.0.6001.2.1.0.786.3

  Locale ID: 16393

  More information about the problem:

  BCCode:10000008e

  BCP1:C0000005

  BCP2:94B525C6

  BCP3:9BA92C14

  Product information

  Product number: NC646AA

  Series No.:CNX9030FZ9

  HP Pavilion Slimline s3560in desktop PC

  Hi mkm.

  Were there any hardware or software changes made at the time the blue screen appeared?

  I suggest to close the PC and remove all devices in addition to the screen, the keyboard and the mouse.

  If the computer works without a blue screen for a reasonable period of time, you can start to add them one at a time to see if a specific device that is causing the error back.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• (blue screen) BUGCODE_USB_DRIVER with * STOP: 0X000000FE

  (blue screen) BUGCODE_USB_DRIVER with * STOP: 0X000000FE

  Hello
  I have Hp pavilion dm4 laptop computer with windows 7.
  Since last one I get a blue screen with error message over and over again. I've updated the BIOS and test HDD
  and tests of memory but not able to draw any conclusions.
  Please help me...

  Here is the error description...

  A problem has been detected and windows has been shut down to avoid damage
  on your computer.

  BUGCODE_USB_DRIVER

  If this is the first time you've seen this stop error screen,
  Restart your computer. If this screen appears again, follow these steps:

  Check to make sure any new hardware or software is installed correctly.
  If this is the new installation, ask your hardware manufacturer or software for windows updates you might need.

  If the following problem, disable or remove any newly installed hardware
  or software. Disable the BIOS memory options such as implementing caching or shading.
  If you need to use safe mode to remove or disable components, restart
  your computer, press F8 to select advance startup options,
  then select Safe mode.

  Technical information:

  STOP: 0X000000FE (0 X 0000000000000008, 0 X 0000000000000006, 0 X 0000000000000005, 0
  XFFFFA800760A7A0)

  Thank you
  Mansi

  Hello

  Check with HP Support, their drivers and documentation online and ask in their forums
  about known issues with this model.

  Support HP & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =====================================================================

  Do not forget to check with the manufacturer of system support (or motherboard for custom systems manufacturer)
  and their forums (if any) for known issues.

  Check these KB Articles that "pourraient" apply.

  Stop 0xFE peripheral sleep or Hibernate with USB streaming output
  http://support.Microsoft.com/kb/974303

  "Stop 0x9F" error or "Stop 0xFE" on a Windows 7 or Windows Vista-based computer that
  use some USB AMD EHCI host controllers
  http://support.Microsoft.com/kb/982091

  Error "STOP 0x000000FE" in Windows 7 or in Windows Server 2008 R2 when the computer enters
  or recovery mode sleep (S3) or from hibernation (S4)
  http://support.Microsoft.com/kb/974410

  Those 4 other KB Articles are available (from the date of this reply)
  http://support.Microsoft.com/search/default.aspx?mode=a&query=0x000000FE&SPID=14019&catalog=LCID%3D1033&RES=10

  ============================================================

  Resolve errors stop (blue screen) in Windows 7 - has a section for if you can or cannot start Windows.
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  You can solve these yourself using BlueScreenView, MyEventViewer and other methods
  in this thread. Don't forget to use MyEventViewer to check at the time of the BSOD or less than a second
  in front of them to see if something is useful in the event viewer. Top 3 responses (+ 1 other).

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/sometimes-i-get-a-blue-screen-when-using-IE-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files.
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  -------------------------------------------------------------------------

  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  (also Windows 7)
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  ===========================================================

  Although the control of bug 0xFE: BUGCODE_USB_DRIVER indicates generally material it could easily
  be a connected USB device and not a system USB device. And you can never really exclude drivers.

  BCCode: FE 0x000000FE<-- read="" this="">
  http://www.faultwire.com/solutions-fatal_error/BUGCODE-USB-driver-0x000000FE-* 1251.html? = date order

  --------------------------------------------------------------------------------------

  Is it a Windows 7 upgrade installation or Windows 7 comes on the factory system?

  A possible cause can be updated to Windows, including pilots. Even the drivers are generally not considered as the
  USB-related, such as video/display, network (NIC & WiFI) and others, may be the cause.

  Especially Norton, Kaspersky, McAfee, SpyBot, Adaware and others may cause or have a role
  in this issue. Try to uninstall it to see if that helps. Use the removal of their creator tools and/or
  Special instructions. (Antivirus/antispyware/security programs)

  ----------------------

  Remove all THE USB devices on the computer. Don't forget to search the drivers updated for all USB
  devices.

  References to Vista also apply to Windows 7.

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -----------------------------------------------

  Then lets refresh the USB stack

  Control the click Control Panel - Device Manager - no matter where in the box of white/white - then the VIEW - see the
  Devices disabled - look around (with the exception of USB controllers) for all hidden devices / people with disabilities
  (can have zero or more than one) and top - right click UNINSTALL.

  Control Panel right CLICK on EVERYTHING - Serial USB controllers - device configuration-manager and
  UNINSTALL all but the category itself - REBOOT - it refreshes the driver and battery USB

  This KB shows XP how to and methods of Vista and Windows 7 are the same
  http://support.Microsoft.com/kb/310575

  This is a utility to help you, but do 1 above.

  USBDeview is a small utility that lists all USB devices currently connected to your computer.
  as well as all USB devices that you previously used. Run Options and tick three 1
  are there choices to see if any.

  http://www.NirSoft.NET/utils/usb_devices_view.html

  You must remove all instances of the devices and restart.

  ----------------------------------------------

  If necessary try these two:

  Tips for solving problems of USB devices - and a Mr Fixit
  http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

  Hardware devices not detected or not working - Mr. Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  =======================================

  After the above, attach a USB device at a time to see if any cause the issue.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• While to my desktop screen; the error on blue screen appeared... STOP: Ox0000000c5 (Ox00000002, Ox00000001, Ox00000004, Ox805515A1)

  Original title: in my desktop screen. the BSOD appeared...

  Hello everyone,

  While to my desktop screen (don't remember if I was doing anything however), the BSOD appears, indicating the system stopped to avoid any damage occurs.

  The following was then shown (exactly as you see):

  STOP: Ox0000000c5 (Ox00000002, Ox00000001, Ox00000004, Ox805515A1)

  Then a memory dump has been launched.

  The only way to get rid of the blue screen was to unplug the computer from the power source, then turn it back on.  After reboot, "error reporting box" appears asking if I wanted to report this error to Microsoft I did), then closed the box.  Almost immediately after, the computer I connected to the Internet to a site that says "Microsoft error report" in the upper left corner of the screen.

  Then, there was some additional information about the page displayed on some system functions in my computer does not.  I was directed to click on a link to the so-called "Roxio...?  & then asked to download, "Pxengine 4_18_16A.exe.  (Provided by Sonic Solutions, version 1.13.37.0, created on 20/07/2009).

  This is now a 5th time a blue screen appeared during 5 days.  This time, the only difference is in the codes and being redirected to the page described above to download something I've never heard of and have no idea of what it is supposed to do.

  I would appreciate any information that someone has just what it is.  I'm simply puzzled.

  Thank you very much in advance!

  Hello

  1. don't you make changes on the computer before this problem?

  2 do you have software Roxio installed on the computer? If so, then Uninstall the software and check.

  You can also check if the problem persists in the clean boot state.

• Tecra 9100, a blue screen appears

  When I start Novell GroupWise on my Tecra 9100 a blue screen appears? Very weird. Can someone help me to stop this.

  This happens when I start CD creator as well. I would like suggestions.

• Re: Satellite A300-29n - blue screen appears during installation of XP?

  Hello

  I'm working on windows vista and no problems
  When I tried to put in place XP on the machine, after loading windows files
  It was written "the installation program starts windows.
  everything was fine
  a blue screen appeared (a problem has been detected and windows has shut down to prevent damage to the computer...)
  Please help me
  Thank you

  Hello

  Go to BIOS (press F2 during the laptop turn on) and change the compatible SATA AHCI mode.
  Save the changes and try to install again the Win XP on this laptop.

  Good luck

• A satellite - blue screens appear

  Can Hi anyone help?

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7600.2.0.0.768.3
  Locale ID: 2057

  More information about the problem:
  BCCode: 50
  BCP1: FFFFF880060F5C5C
  BCP2: 0000000000000001
  BCP3: FFFFF880079A0165
  BCP4: 0000000000000000
  OS version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\033110-22464-01.dmp

  THX

  Hey,.

  Unfortunately, I can say nothing because a lot of information is missing:

  -Exact cell model
  -(Pre-installed Toshiba?) exact Windows version
  -When is this blue screen appear?

• Ati2vag a blue screen appears

  When you run certain programs on XP Professional service pack 3, a blue screen appears saying something being stuck in an infinite loop and the Ati2vag memory dump. This can be corrected and how could I do? Enjoy any viable suggestion!

  [transferred to XP-Hardware/Drivers of Virus & Malware]

  When you run certain programs on XP Professional service pack 3, a blue screen appears saying something being stuck in an infinite loop and the Ati2vag memory dump. This can be corrected and how could I do? Enjoy any viable suggestion!

  IMPORTANT - end of life XP: http://www.microsoft.com/en-us/windows/endofsupport.aspx

  This is part of your graphics ATI video driver:

  http://www.bing.com/search?q=Ati2vag&form=HPDTDF&PC=HPDTDF&src=IE-searchbox

  -steve

• Blue screen appears suddenly without warning

  On my computer, the blue screen appears suddenly without apparent cause.
  don't know what happens to my laptop that it's the first time on my computer laptop .it happens before on my pc
  My XP pRO features I have a GIG of Ram please help any body

  In addition to what said Gerry, I would do this:

  Because the Microsoft Answers forum doesn't want any kind of information system when a new question is asked, we know almost nothing about your system.  Not knowing the basic information a problem prolongs the frustration and the agony of these issues.

  We know that you have XP Pro and 1 GB of RAM.  It's not enough information.

  Thank you MS Answers, allowing the resolution of simple problems as frustrating and a lot of time as possible.

  Provide information on your system, the better you can:

  
  What is your system brand and model?

  What is your Version of XP and the Service Pack?

  What is your Internet browser and version?

  Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

  The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)

  The afflicted system has a working CD/DVD (internal or external) drive?

  You have a genuine XP installation CD bootable, which is the same Service as your installed Service Pack (this is not the same as any recovery CD provided with your system)?

  Do you see that you think not you should see and when you see it?

  If the system works, what do you think might have changed since the last time it did not work properly?

  Your system seems to start OK and then crash or didn't he start not at all?
  Can you make the system crash when you want?  For example, you would say that there is no specific system activity that coincides with the accidents (like watching videos, playing games, etc.).

  The next time your system crashes, provide more information on what you see.

  Here's a BSOD example showing information you provide:

  http://TechRepublic.com.com/i/tr/downloads/images/bsod_a.jpg

  Send for the nose and the Red arrows (3 to 4 lines total).

  Send all * line STOP message since there are clues in the 4 parameters.

  If there is a name of the file listed in the STOP message, don't forget to include this information too.

  Ignore the boring text unless it seems important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.
  Now provide more information about your system and data against more recent accidents.
  Click Start, run and enter in the box:
  Msinfo32
  Click on OK and when the system info summary appears, click on Edition, select all, copy, and then paste the information here.
  For information about video drivers, expand components, click view, click on edit, select all, copy and then paste the information here.
  There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.
  This will minimize back Q & A and eliminate guesswork.
  Download BlueScreenView here:
  http://www.NirSoft.NET/utils/blue_screen_view.html
  Unzip it and run it (BSV installs nothing) and let him complete the digitization of all your crash dump files.
  If you double-click on depressed, you will get information on it (including the field caused by the driver) and you should be able to spot the problem right away - especially if you see a model in landfills where Caused by field pilot is the same (beginning with this driver).
  BlueScreenView tries to find the right driver or module that caused the blue screen by looking inside the stack of the accident. However, be aware that the driver detection mechanism is not 100% reliable, and you should also look in the lower pane, that display all drivers/modules found in the stack.

  Sometimes BlueScreenView will involve XP files as being the cause of the accident (ntoskrl.exe, win32k.sys, hal.dll etc.) but they are probably not the real cause of the accident (BSV is doing the best he can).

  You will need to either pick up some example crashes over and look through them, or find somewhere the XP files are not the 'cause' or you can upload your files to your SkyDrive crash dump and someone with the windows debugging tools can help take a look at them more closely.

  Select (highlight) one or more of the most recent dump files by clicking on them and hold down the CTRL key to select multiple files.  Try to select only the most recent links that relate to your problem (perhaps five or six to start dump files).
  Click on file, save selected items and save information from the dumps to a text file on your desktop called BSOD.txt.

  Open BSOD.txt with a text editor Notepad, WordPad, etc.), select all (Ctrl-A), copy all the text in the Windows Clipboard (Ctrl-C) and paste the text to the Clipboard (Ctrl-V) back here in your next reply.

  Here's an example of report ASB to a single BSOD I initiated on purpose that indicates the cause of the accident as the pilot i8042prt.sys belonging to Microsoft Corporation:

  ==================================================
  Dump file: Mini102911 - 02.dmp
  Crash time: 2011-10-29 04:54:36
  Bug Check String: MANUALLY_INITIATED_CRASH
  Bug check code: 0x000000e2
  Parameter 1: 0x00000000
  Parameter 2: 0x00000000
  Parameter 3: 0x00000000
  Parameter 4: 0x00000000
  Caused by the driver: i8042prt.sys
  Caused by the address: i8042prt.sys + 27fb
  Description of the file: i8042 Port driver
  Product name: Microsoft® Windows® Operating System
  Company: Microsoft Corporation
  File version: 5.1.2600.5512 (xpsp.080413 - 2108)
  Processor: 32-bit
  Plant address: ntoskrnl.exe + 22f43
  Stack address 1: i8042prt.sys + 27fb
  Stack address 2: i8042prt.sys + 2033
  Battery 3 address: ntoskrnl.exe + 6e715
  Computer name:
  Full path: C:\WINDOWS\Minidump\Mini102911-02.dmp
  Number of processors: 4
  Main version: 15
  Minor Version: 2600
  Size of the dump file: 94 208
  ==================================================

  Send information BleuScreenView of 5 last memory dumps (if you have 5 dumps memory yet, send the most recent, you).
  While you wait, please follow these steps:
  Perform scans for malware, and then fix any problems:
  Download, install, update and do a full scan with these free malware detection programs:
  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
  They can be uninstalled later if you wish.

  Restart your computer and solve the outstanding issues.

  It is sometimes easier just to download the memory dump files since your last breaks down on your SkyDrive (everyone has a SkyDrive for file sharing).   So can someone who already has Windows debugging tools to look at things and understand what is happening.

  Dump memory of recent crashes and BSOD files are usually in this folder:

  c:\windows\minidump

  The files will be named something like this:

  Mini120311 - 01.dmp

  You need to download the latest... maybe 5-10 of the most recent crash dump files should be sufficient if you who have a lot.  If you do not have that much, send what you have.

  Getting started with SkyDrive:
  http://explore.live.com/SkyDrive-get-started

  Once you get your downloaded files and watch them on your SkyDrive, you need to 'share' your folders/files so that others can see them.

  Here is a link that tells you how to:
  http://explore.live.com/Windows-Live-SkyDrive-change-access-permissions-FAQ

  Then click on the button "insert a link".  When you click on that, a window opens that contains the link to your SkyDrive files.

  Copy the contents of the box "copy this link to share:" in selecting the content of the link (it will be all highlighted), press Ctrl + C (copy) and then come back to the forum and in your next message, press Ctrl + V to paste the contents of the link back here.

  What you paste the return will look something like this link on my SkyDrive:
  https://SkyDrive.live.com/redir.aspx?CID=6a7e789cab1d6f39&RESID=6A7E789CAB1D6F39! 311

• conmputer crashes and blue screen appears and the computer restarts

  my computer guard crash blue screen appears and then the computer restarts, reinstalled windows xp and the problem persists

  If you reinstalled Windows, then you can be sure that it is hardware related.

  The three most likely culprits are the processor, graphics or RAM card. Unfortunately exactly identify the problem will always be tricky unless you have access to the spare parts that you can switch to turn.
  Neil
  www.nwarwick.co.UK