When I download a file of a program, I can't save the file, it tells me I don't have permission. I used to be able to register for My Documents.That won't open even when I click on it. HAL Ely

My Document folder would save all my downloads. When I try to open My Documents it denies access. I work with FixYa, can't be helped by them,

Your computer may be infected with malware. Follow the instructions below.

Click HERE. Download Malwarebytes. Update Malwarebytes and perform a scan.  Choose to quarantine found nothing. Once completed click HERE and download Superantispyware Portable. Run a full scan quarantined found anything yet. Restart your computer in normal mode and perform a quick scan with Malwarebytes.

If you are still not able to open the files/folder click on the link below and follow the instructions to take possession of the file.

http://support.Microsoft.com/kb/308421

Tags: Windows

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