When I download and try to install Thunderbird, I get the message "your Thunderbird profile cannot be loaded, it may be missing or inaccessible.

Due to a virus, I redownloaded 24.4.0 Thunderbird and it completed than in trying to open Thunderbird when I get the message "cannot load your Thunderbird profile. It may be missing or inaccessible. "I know that the profile exists in a folder"recovered files ". I tried to move to the current folder in Thunderbird, but get the same message. I tried to follow a Mozillazine article, but it's too complicated. Is there assistance online, such as chat or by phone?

# It is not necessary to move the e00qmtzd.default.old for now.

You can leave it in place and restore the C:\Restore file e00qmtzd.default.

Tags: Thunderbird

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