When I have videos on my calendar, they do not play in the screen of the monitor. I hear the audio but can't see the image. To test if my new files are somehow the problem, I went back and used video files that I have used successfully a year ago and th

When I have videos on my calendar, they do not play in the screen of the monitor. I hear the audio but can't see the image. To test if my new files are somehow the problem, I went back and used video files that I have used successfully a year ago, and they no longer play in the monitor window. I hear the sound track, but don't see any video. Have I changed it some setting that controls video playback in the monitor window?

Randy Ruttger

Thanks for the follow-up.

Missing in this equation are the Premiere Elements version you were using and the operating system on which it is running. But...

The Act is accomplished. But... Up to now, and after that you went ahead and moved to version 12, we now learn what Premiere Elements version you were using. We don't yet know the operating system involved.

You said first Elements 10. First 10 Elements is affected by a problem serious display known if the computer uses an NVIDIA GeForce video/graphics card card. In this issue, the only cure is to roll back the version of the driver about may 2013. The description of the problem and how to make the rear roller are described in one of the messages at the top of this forum. What video/graphics card your computer use?

On another front, Adobe will release a new version of Premiere Elements any day now. Not one, but Adobe knows the function defined for the new version. This type of information is announced at the time of the release of the new version.

So the solution to the problem you presented in this thread could have been...

1 roll back the version of the NVIDIA GeForce driver for all may 2013 if possible (Windows 8 or 8.1 64 bit, maybe not possible)

2. move to a different version of Premiere Elements (which you did)

I offer the foregoing for consideration so that you can review your decisions. We are pleased to learn that the first items 12/12.1 works for you.

Please do not hesitate to ask questions and seek clarification, but do not forget that the answers are in the details.

Best wishes

RTA

Tags: Premiere

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