When I insert a dvd r a program it does not work

I know how to get to the control panel and go to autoplay my software and program is configured to install or run the program, but still does not work, my laptop is 2 years old, it worked on 1 floor, but now it doesn't I have have in the past to inserted a disk and its work, but now nothing but I at the 1 hit point factory reset button

Hi Toikenn,

In addition to the suggestion of John Barnett, try the fixit from the link below.

http://support.Microsoft.com/GP/cd_dvd_drive_problems

Bindu R - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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