When I load Illustrator CC 2015 the page says Initialising... and then the program freezes and will not open. I can only successfully open Illustrator once in each tent 4 or 5.

When I load Illustrator CC 2015 the page says Initialising... and then the program freezes and will not open. I can only successfully open Illustrator once in each tent 4 or 5.

This drives me crazy, is anyone else having this problem or know a way to fix it?

Thank you

Liam

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Hi Liam,

Please try following steps:

1. close the AI.

2. navigate to C:\Users\your username\AppData (hidden folder) \Roaming\Adobe\ Rename 'Adobe Illustrator 19 settings' folder 'old Adobe Illustrator 19 parameters.

3 re launch HAVE and check.

Thank you

OM

Tags: Illustrator

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