When I'm in the comments of Yahoo news, WaterFox keeps interrupting me with a survey about FireFox. Then, I can't go back to where I was. Help?

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  This also happens in Firefox Safe Mode? Firefox Safe mode is a troubleshooting mode that temporarily disables hardware acceleration, restores some settings and disables add-ons (extensions and themes).

  If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • Click the menu button

    

    click Help

    

    then select restart with disabled modules.

  If Firefox is not running, you can start Firefox in Mode safe mode as follows:

  • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.

  When the Firefox Safe Mode window appears, select "start mode safe."

  

  If the problem is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme or hardware acceleration. Please follow the steps described in the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.

  To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

  You can disable graphics hardware acceleration by doing the following:

  1. Click the menu button

     

     and select Options

  2. In the Options of Firefox window, click the Advanced tab, and then select general.
  3. You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.
  4. Now restart Firefox normally and see if the problems persist.
  • See also: update your drivers graphics to use hardware acceleration and WebGL

  When find you what is causing your problems, please let us know. This might help others with the same problem.

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  Hello lsmalls787, try Firefox Safe Mode to see if the problem goes away. Firefox Safe mode is a troubleshooting mode that disables certain parameters, disables most Add-ons (extensions and themes).

  If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • In Firefox 29,0 and above, click on the menu button

    

    click Help

    

    then select restart with disabled modules.

  If Firefox is not running, you can start Firefox in Mode safe mode as follows:

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  When the Firefox Safe Mode window appears, select "start mode safe."

  

  If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. Please follow the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.

  To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

  When find you what is causing your problems, please let us know. This might help others with the same problem.

  Thank you