When I open a program on my laptop, a window appears which says Xerox phaser.

When I open a program on my laptop computer, a window pops up that says Xerox phaser... .of know what it means, and I tried to fix it but I'm at a stop point... pointers?

and all the icons changed

original title: what is Xerox phaser?

Hello

What is the brand and model of the computer?

Method 1:
You can try to boot into safe mode with network and try to run a Microsoft sacfety scanner.
http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode
Run a Microsoft security scanner to make sure that the computer is free from virus infection:
http://www.Microsoft.com/security/scanner/en-us/default.aspx
WARNING:
If you run the antivirus program that is infected by the virus scan will get deleted. Therefore, reinstall the program. Also, if files and folders are affected by the virus, while they might even get deleted.

Method 2:
You can try to start in safe mode and perform a disk check.
Safe mode:
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
Select safe mode with command prompt.

In the command prompt window, type the following command and press enter Chkdsk /R and Chkdsk /F

Method 3:
If the steps above does not help you then I suggest you to contact the manufacturer OEM (OEM) for the Windows Vista installation disc to run the utility chkdsk from the recovery Windows (WINRE) environment and check if that helps you solve the problem.

Follow the steps below to start the computer using the WINRE and run the chkdsk utility.
a. Insert the Windows Vista installation disc.
b. restart your computer.
c. If prompted, press any key to start Windows from the installation disc.
Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.
d. choose your language settings, and then click Next.
e. click on repair your computer.
f. Select the operating system you want to repair, and then click Next.
g. on the System Recovery Options menu, select command prompt.

h. type the command chkdsk C: /f /r and press enter

Tags: Windows

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