When I open a program on my laptop, a window appears which says Xerox phaser.
When I open a program on my laptop computer, a window pops up that says Xerox phaser... .of know what it means, and I tried to fix it but I'm at a stop point... pointers?
and all the icons changed
original title: what is Xerox phaser?
What is the brand and model of the computer?
Method 1:
You can try to boot into safe mode with network and try to run a Microsoft sacfety scanner.
http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode
Run a Microsoft security scanner to make sure that the computer is free from virus infection:
http://www.Microsoft.com/security/scanner/en-us/default.aspx
WARNING:
If you run the antivirus program that is infected by the virus scan will get deleted. Therefore, reinstall the program. Also, if files and folders are affected by the virus, while they might even get deleted.
Method 2:
You can try to start in safe mode and perform a disk check.
Safe mode:
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
Select safe mode with command prompt.
Method 3:
If the steps above does not help you then I suggest you to contact the manufacturer OEM (OEM) for the Windows Vista installation disc to run the utility chkdsk from the recovery Windows (WINRE) environment and check if that helps you solve the problem.
h. type the command chkdsk C: /f /r and press enter
Tags: Windows
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