When I opened my movie with VLC it says: "ERROR; Update of the codec is necessary"

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  Hi kathyd,.

  ·        You did changes to the computer before this problem started?

  Since we do not know what is causing this problem, I'd suggest unanimous the event viewer on your computer and check the details in the window logs messages/error codes important related to the question, during the time where this problem occurs and after return.

  Event logs can help you identify and diagnose the source of current system problems or help you predict potential system problems.

  Access the link below to learn how to view and manage the event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  You can try to start both computers in safe mode and check if it can open the folder where the MPEG 2 files are stored and if windows Explorer crashes. To boot to the desktop in safe mode keep tapping key F8 during restart. Once you see the option to start in safe mode select and press to enter.

  I hope this helps. Post back with the required information.

  Thank you and best regards,

   

  Srinivas R

  Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

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  Hi karima001,

  (1) what is the full error you receive when you start your computer?

  (2) since when are you facing this problem?

  (3) remember you to make changes to the computer?

  Method 1: To fix the problem starting, select the clean boot determine if a third-party service is causing the issue

  Follow step 1 in the link below,

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

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  Continue with the remaining steps to pin-point on the third party service.

  After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

  Important: n ' forget not the computer to start normal follow step 7 in the link.

  For MSN, you can post your query on the Forum Windows Live for more expert help

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  Thanks and greetings

  Ajay K

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  ---------------------------------------------------------------------------------------------------------
  Visit our Microsoft answers feedback Forum and let us know what you think

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• Asslam o aliakum. I have a problem with itunes 12.3.2 it is not downloaded the 10 windows and when I connect m iphone with itunes and want to update to 9.2 says please download itunes new version for ios 9.2... help me with this... How to solve this probl

  Asslam o aliakum. I have a problem with itunes 12.3.2 it is not downloaded the 10 windows and when I connect m iphone with itunes and want to update to 9.2 says please download itunes new version for ios 9.2... help me with this... How to solve this problem.

  Greetings Dani56777,

  Thank you for using communities Support from Apple!

  I understand that you run Windows 10 and you must update iTunes to the latest version so that your iPhone will be recognized when connected. I do not know if you receive an error when you try to update iTunes or not.

  If you need information on how to update iTunes, please follow the instructions in the following link.

  Download the latest version of iTunes for Windows - Apple Support

  If you receive an error or alert, you can consider removing iTunes and all of its associated components and then reinstalling fresh iTunes on your computer. That would give you the latest version of iTunes. If you need execute this process, please follow the steps described in the following article.

  Remove iTunes Control Panel and its associated components

  Use the control panel to uninstall iTunes and software components in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Hello
  5. Apple Application Support 32-bit
  6. Apple Application Support 64-bit

  On some systems, iTunes can install two versions of the Apple Application Support. What is expected. If both are present, do not forget to uninstall both versions.

  Do these elements in a different order, uninstall or uninstall only some of them. This could have unintended effects. After you uninstall a component, you may be asked to restart your computer. Wait to restart your computer until you finish remove all components.

  Remove and reinstall iTunes and software for Windows 7 and later versions - Apple Support components

  Have a great day!