When I try clicking on my start in windows mail page icon, mail, or the app won't open and instead this system32 folder opens.

Original title: windows problem

someone has an idea, when I try to click on my start page icon in windows mail, the mail or the app won't open and instead opens this system32 folder.  I don't know what the problem is?  I bought Kaspersky and it works constantly to keep my computer which, incidentally, is like 7 months safe and secure.  Someone knows what's going on and or how to solve this?  also, when I open the file in windows Explorer, it is immediately as does not.  to frustrate and the computer runs very slowly because of these problems?   HELP HELP HELP...

Try to test in safe mode, and then try to test in a clean boot.

How to start Windows 8 in Mode safe
http://www.bleepingcomputer.com/tutorials/start-Windows-8-in-safe-mode/

How to perform a clean boot in Windows
http://support.Microsoft.com/kb/929135/en-AU

How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8
http://support.Microsoft.com/default.aspx/KB/929135

What happens if you create and test with another Windows user rather than your current user?

Create a Windows 8.1 user account
http://Windows.Microsoft.com/en-AU/Windows/create-user-account#create-user-account=Windows-8

Using the Task Manager, take a look on the Details tab and see what program uses all CPUS.  It will be the program that slows down your computer and your slowness of cause.

How to use the new task manager in Windows 8
http://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-Windows-8/

I know you have Kaspersky but it might be time for a second opinion.

I see a lot of recommendations here for programs such as -

Malwarebytes' Anti-Malware
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntispyware
http://SUPERAntiSpyware.com/

They are manual scans and only run when you tell them to do.

See if the program can diagnose any problems with applications and correct.

Download and run the troubleshooter modern UI App and check.
http://download.Microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Tags: Windows

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