When I try to change user my computer freezes and I just get a white screen

white screen

Hi Pete Spong

Thank you for using the Microsoft Answers Forums!

I would like to ask you a few questions to help focus in the right direction:

Since when you receive this error message? Have you made changes to your system?

Try the following steps:

Step 1:

Put the computer in a clean boot (namely if any third-party software hinders the process)

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Check with step 1 (run a clean boot):-If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

Continue with the remaining steps to pin-point on the third party service.

(Note: after find you the problem causing the program, you will have to perhaps to update or install a newer version of the program and also don't forget to put the computer to a normal startup)

Step 2:

Install this update if it is not already installed on your computer and check.

http://www.Microsoft.com/downloads/details.aspx?FamilyId=AE2F819D-C33D-48dB-A7E3-62EEF7C1F7C2&displaylang=en

Hope this information was useful.

Let me know if it worked.

All the best!

Thank you and best regards,

R uma - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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