When I try to copy files to a CD, I get message "Windows has a problem to copy this file to a CD." How to fix? I get the same message that I click on "Copy to CD" or drag the file to copy to the CD player.
When I try to copy files to a CD, I get the message "Windows has encountered a problem when trying to copy this file." I press the button "Retry" without any result. I get the same message that I have click on 'Copy' files on a CD or drag the files to copy to the CD player. I was able to copy these same files to a CD a few days ago. Thanks for the suggestions.
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Hello
1. don't you get an error code along with this error message?
2. what CD burning software is installed on your computer?
3. what kind of CD do you use to burn?
4. What is the status of the CD - DVD drive in Device Manager?
Method 1.
Let us first check the status of the optical drive in the Device Manager. Check if there is no error code or yellow mark is listed.
Reference:
Explanation of error codes generated by Device Manager in Windows XP Professional
http://support.Microsoft.com/kb/310123
Method 2.
If the problem is to start the computer in a clean boot state and check if you are able to accomplish this task.
Reference:
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353/en-us
Note: When you are finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual.
I hope this helps.
Thank you, and in what concerns:
Visit our Microsoft answers feedback Forum and let us know what you think.
Shekhar S - Microsoft technical support.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
Tags: Windows
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