When I try to create a shortcut on my desktop for hotmail and I right click on the screen my options do not give me a selection of shortcut.

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  DaveMatt44

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  Close the browser and start a command prompt
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• When I try to create a (new folder) the Briefcase icon appears instead

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  * original title - cannot create a "new folder."

  Hello

  ·         Did you make any changes before the show?

  I suggest that you create a new user account and check if the problem persists since the new user account:

  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

  If the problem does not persist and then follow the link below to fix the corrupted account:

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

• When I try to create a restore point, I get this message: Systempropertiesprotection.exe - corrupted file.

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  Hi Popo75,

  Let us try the following steps to solve the problem.

  Step 1

  Sometimes the malware could have disabled the files. Try to run an online scan and see if it helps.

  http://www.Microsoft.com/Security_Essentials/

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/ba80504b-61f1-4D71-960f-b561798b7b42

  If this does not help, try the next step.

  Step 2

  Try to run the Design Checker (SFC.exe) system files and check if the problem persists.  To do this, follow these steps:

  1. open an elevated command prompt. To do this, click Start, click programs, accessories principally made, right-click Guest, and then click Run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

  2. type the following command and press ENTER: sfc/scannow

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  Check the link for more information:

  http://support.Microsoft.com/kb/936212

  Step 3

  If the problem persists, create a new user account and check if you still have the problem:

  To create a new user profile:

  To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.

  1. open user accounts by clicking the Start button, clicking Control Panel, click user accounts and family safety (or by clicking on user accounts, if you are connected to a network domain), and then clicking user accounts.

  2. click on manage another account.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  3. click on create a new account.

  4. type the name you want to assign to the user account, click an account type, and then click on create an account.

  Check out the link for more information on creating a new account below:

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  Bindu S - Microsoft Support
  Visit our Microsoft answers feedback Forum and let us know what you think

  [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer or useful you help others find the answer more quickly.].

• Access denied message when you try to create a zip folder windows 7 Home premium

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  Thank you!