When I try to Earthlink software, I receive the following message if the computer crashes before poster: RAS error Interactive Mode #703
I have Windows XP Home Edition, the internet connection switched through Earthlink and McAfee antivirus. In August, my antivirus software and when I tried to access the internet, the computer locked up--had to disconnect/reconnect to restart. Problem persisted. McAfee can tell me nothing. At the suggestion of Dell, I replaced the hard drive. Reinstalled Windows mfg disk and could connect to the internet just fine w/out of antivirus software. Installed McAfee and locked up again. McAfee is baffled by this, as is Earthlink. When I tried the Earthlink software, I received the following message before the computer locked: RAS error Interactive Mode #703. EarthLink told me that there is a "Windows problem in common. If anyone can help?
Hello
As the problem only occurs after installation of Mcafee, you could try to install another antivirus and check.
I suggest you to go through the steps mentioned in the link below and check.
Method 1:
How to troubleshoot possible causes of Internet connection problems in Windows XP http://support.microsoft.com/kb/314095
Method 2:
How to reset the Protocol Internet (TCP/IP)
http://support.Microsoft.com/kb/299357
Tags: Windows
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