When I try to logoff, the screen starts to Flash as trying to load screen and then finally shuts down the computer.

Original title: Windows 7 problem

I will have questions all the time my office. When I try to shut down rather than get the loggin screen the screen starts flashing as trying to load screen and then finally shuts down the computer. I just bought the computer and it runs Windows 7. What could be the problem? Oh I forgot to mention that, after that I start the computer the configuration screen appears saying that windows did not close normally and if I want to start in safe mode.

Hello

Here are a few questions to better understand the issue:

1 made only while off log?

2. what happens when you restart?

3 have you tried with different user accounts?

4 you did changes to the computer before the show?

Let us try the following and see if they help.

 

Method 1: Check the event viewer for more details on this subject.

 

Event Viewer is a tool that displays detailed information about important events on your computer.

http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

 

Method 2: Run the following fix:

There is a delay when you stop, restart or log off a computer that is running Windows 7 or Windows Server 2008 R2

http://support.Microsoft.com/kb/975777

 

Method 3: Perform the clean boot and check

It may be that a third-party application is causing this issue. Put the system at boot.

To help resolve the error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Please note: After troubleshooting, be sure to start your computer in normal mode by following step 7.

 

Method 4: I suggest you make a system full scan just to be sure.

Here is a link that will give you information on how to perform a full scan of the system:

http://www.Microsoft.com/security/scanner/en-us/default.aspx

, Note 1: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Note 2: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

 

 

Tags: Windows

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