When I try to logoff, the screen starts to Flash as trying to load screen and then finally shuts down the computer.
Original title: Windows 7 problem
I will have questions all the time my office. When I try to shut down rather than get the loggin screen the screen starts flashing as trying to load screen and then finally shuts down the computer. I just bought the computer and it runs Windows 7. What could be the problem? Oh I forgot to mention that, after that I start the computer the configuration screen appears saying that windows did not close normally and if I want to start in safe mode.
Hello
Here are a few questions to better understand the issue:
1 made only while off log?
2. what happens when you restart?
3 have you tried with different user accounts?
4 you did changes to the computer before the show?
Let us try the following and see if they help.
Method 1: Check the event viewer for more details on this subject.
Event Viewer is a tool that displays detailed information about important events on your computer.
http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer
Method 2: Run the following fix:
There is a delay when you stop, restart or log off a computer that is running Windows 7 or Windows Server 2008 R2
http://support.Microsoft.com/kb/975777
Method 3: Perform the clean boot and check
It may be that a third-party application is causing this issue. Put the system at boot.
To help resolve the error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Please note: After troubleshooting, be sure to start your computer in normal mode by following step 7.
Method 4: I suggest you make a system full scan just to be sure.
Here is a link that will give you information on how to perform a full scan of the system:
http://www.Microsoft.com/security/scanner/en-us/default.aspx
, Note 1: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
Note 2: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
Tags: Windows
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