When I try to open an all new video I get is a black screen, how can I fix this to see the video

When I try to open any video feature posted on my comcast home page all I get is a black screen. the same thing when I try to open
videos in my message. I can't even open a training video.
How can I solve this problem.
Thank you for your help.
Y_Brown

This does not happen on my computers.  Try to download Firefox from http://www.mozilla.org and see if that makes a difference.  I also recommend the safe boot and checking the virus.  Get your updated antivirus program and boot into Safe Mode. Note that some viruses can hide from your normal antivirus program, so you really need to scan in Safe Mode. To enter in Safe Mode when you turn on first, press F8 on every seconds until you get the menu, and then select Safe Mode. Then run a complete system scan.

-

Good luck.

Tags: Windows

Similar Questions

Maybe you are looking for