When I try to sign a document, the screen turns off and I do not see the document.

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  It may take a few moments to run, so don't click is not on the program to exit. Let him finish on its own.
  Once it is finished, install the AOL software and see if you still have the same problem.

  If please reply back and let us know the results of your tests.

  Thank you

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

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