When I try to start my laptop, it goes to the Acer logo screen and will not boot Windows 8.

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• help when I try to upgrade this is what I get - the key entered is for an edition of windows that does not work with windows anytime upgrade. Enter a different key upgrade

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  An e-mail containing your product key will be sent to the e-mail address associated with your Windows Live ID account or e-mail address you provided if you ignored the account configuration. Note: If you use an email tool or spam blocker spam filter, be sure that you can receive e-mail messages from microsoft.com.
   
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  or

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  (He did a good job of providing a wealth of information.)
   
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  and: http://www.nirsoft.net/utils/product_cd_key_viewer.html
  and RockXP: http://www.majorgeeks.com/download4138.html which has additional features.
   
  --------------------
   
  The next thing you need to do is to ensure that your data is backed up:
   
  http://notebooks.com/2010/12/27/how-to-backup-to-an-external-hard-drive/
   http://notebooks.com/2011/02/25/how-to-restore-a-backup-from-an-external-hard-drive-in-Windows-7/
   
  -------------------
   
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  -Samsung uses ESC on most of its systems
   
  -HP use F9 on most of its systems
   
  -Fujitsu uses F12 on most of its systems
   
  -Acer use F12 on most of its systems, but often you need to go into BIOS to allow

  -Dell uses F12
   
   
   
  In general, look at the screen during the POST for a tip for what is possible.
   
   
   
  If your recovery partition is not available or damaged, you must contact the manufacturer of your computer, and request that a defined recovery disk you can use to reinstall Windows 7. They could practice a small shipping and handling.
   
   
   
  ------------------------
   
  If it was a store bought retail license:
   
  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7
   
   
   
  --------------------
   
  After you have reinstalled your original license, make sure that it is enabled before doing the upgrade to Windows 7 Professional:
   
  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
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  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
   http://support.Microsoft.com/kb/950929/en-us

  ----------------------
   
  Redo the Express Upgrade:
   
  Click Start, type Anytime Upgrade, click on the option enter a key, enter the key of Windows 7 Professional on demand, click Next, wait while checking the key, accept the license agreement, click on upgrade, wait while the software upgrades, (it may take 10 minutes or more depending on the if updates are required) your computer restarts automatically, after the reboot, Windows 7 will notify you updating the computer, the computer will restart once more automatically and will be completed the upgrade, a window will appear notifying the upgrade was successful and your computer is ready to use, click Close, you should be upgraded to Windows 7 Professional your files, programs and settings retained.
   
   
   
  ---------------
   
  Go to reactivate the license again.

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  c.f.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-networking/opened-e-mails-are-not-full-screen-and-cant-lift/eefbc23d-730F-44E2-b6ad-05731b26aa5a?page=2

  ---

• I get this message when I try to use my laptop... The group policy service failed to connect... How can I fix this problem please? __

  the laptop had windows xp originally... I've updated to Vista.  He worked for a long time

  Hi ashenstar,

   

  Welcome to Microsoft Answers Forums.

  We would like to get more information about you to help solve your problem. You better, please answer the following questions.

  ·         When you get this error message?

  ·         When was the last time it worked?

  ·         Remember to make changes to the computer recently?

  ·         You have security software installed on the computer?

  ·         How many accounts do you have on the computer?

  This happens especially if the user profile is damaged.

  If you have all the other user accounts on the computer, try to connect to this account and check if you are facing a similar question.

  First suggest to check if you can boot to the desktop by using the procedure in safe mode.

  Steps to start in safe mode with networking

   

  1 restart your computer if it is running.

  2. tap on the F8 key after your initially on powers computer.

  3. Once you see the menu Advanced Boot Options, you can stop tapping.

  4. use the up/down arrow keys to highlight your selection.

  5. Select Mode safe mode with networking and press ENTER.

  6. you should see loading drivers and wait please.

  7. you should then be at the Welcome screen.

  8. connect to your computer using an account with administrator privileges.

  Start your computer in safe mode

  http://windowshelp.Microsoft.com/Windows/en-us/help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx

  If you are able to boot to the desktop in safe mode, first create a new user account.

  Then suggest running a virus scan online on the computer, the mode safe mode with networking.

  Check the link below for the online virus scan

  http://OneCare.live.com/site/en-us/default.htm

  If you are able to connect to any other user account on the computer and cannot connect to an account, you will need to transfer the settings from the user profile of the user account corrupted to a new user account.

  How to copy data from a corrupted to a new profile in Windows XP user profile

  http://support.Microsoft.com/kb/811151

  Difficulty of a corrupted user profile

  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

  Try the following steps only if the computer has more than one user account.

  Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon. Unable to load the user profile.

  http://support.Microsoft.com/kb/947215

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

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• When I try to insert key it says its the key by default and can not be used. Sticker on the bottom of my laptop is all cleared off the coast.

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• software unknown error (0x00000d) exception when you try to start olympus master 2 prog

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  I also looked in the management of the comp & found the following:

  Log name: Application
  Source: Application error
  Date: 2010-08-26 10:43:37
  Event ID: 1000
  Task category: (100)
  Level: error
  Keywords: Classic
  User: n/a
  Computer: Admin-PC
  Description:
  Failing application OLYMPUS Master.exe, version 2.3.0.2, time stamp 0x4b0d15c5, failed module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception 0xc015000f, offset error 0x0005b80a, process 0xd2c id code, start the application time 0x01cb450320f41867.
  The event XML:
  
   
     
      1000
      2
      100
      0 x 80000000000000
     
      53267
      Application
      Admin-PC
     
   
   
      OLYMPUS Master.exe
      2.3.0.2
      4b0d15c5
      ntdll.dll
      6.0.6002.18005
      49e03824
      c015000f
      0005b80a
      D2C
      01cb450320f41867
   
  

  Am not a comp expert so any ideas on how I can get this prog to start over?

  Tried to put in orig cd but even occurs.

  Thank you

  Hambman

  Hi Hamman1,

  1. were you able to open this application as soon as possible?

  Step 1

  Check the hard drive for bad sectors.
  http://Windows.Microsoft.com/en-us/Windows-Vista/check-your-hard-disk-for-errors

  Step 2

  If the problem occurs, you might uninstall and reinstall the application to a different location.
  http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

  Bindu R - Microsoft technical support.

• I have a configuration error when I try to start Photoshop Elements 10.

  I have an error when I run Photoshop Elements 10. The error is 213:19.

  This error also occurs when we try to open our other Adobe products, namely the first items 10 and Acrobat Pro 10.

  It is said that there is a problem with the license and to restart the computer, but this has no effect.

  Has anyone seen this issue or know a solution.

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  ~ Andromeda