When scrolling or paging down, guard cursor jumping back to the top (occurs in all programs including email, words, etc.).

While I'm working in an application program, it seems that certain keystroke (s) (shortcut keys I'm not aware and not intention to use?) causes my cursor jump to the top of the page and getting stuck there. When I scroll or page down to go to the point where I want my cursor to continue working and entering text or data, it doesn't let me do; it jumps to the top of the page.  Simualtaneously, if I try to solve the problem by making CTRL + G to go to a page says, the view goes to very large print (more than 100%) as soon as I hit him CTRL and that's all that happens.   It often happens in Word and when it happens there, it does also in my e-mail and Internet Explorer and Windows Explorer software.  I havde printed the list of keyboard shortcuts to see if I can detect what I do when typing that can cause, but so far I have not been able to know what could be.  I don't see any description of this type of behavior associated with any shortcut key; and I don't know what keys are causing it (by time, it starts to occurring at that I don't know what type, I used maybe inadvertently).  Someone on my team to support the University suggested that maybe it's my mouse; I changed my mouse and it's the same thing.  The only thing is that I've not seen what pops up is when I use the ball of keyboard to navigate (not the mouse); Since I ususally only dispenses with the mouse by send away from home, I'm not even sure that it won't happen that way either.  M HERE to loss. It is very annoying since I have to close the file, I'm trying to stop the behavior. and sometimes it will not even do this, I have to open a session

Nicole Mazgaj

Arnie palmer,
Thank you for visiting the Microsoft Answers community forum.

I will include links to articles that show you every possible shortcut keys that you might be inadvertently hit to create this behavior.  If none of these prove to be the problem, you can consult the web site of the manufacturer of your laptop because they sometimes proprietary software installed on portable computers that is separate from the operating system.

Shortcuts - keyboard this is a very comprehensive list
http://windowshelp.Microsoft.com/Windows/en-us/help/2503b91d-D780-4c80-8f08-2f48878dc5661033.mspx#EDC

Facilitate the use of the keyboard
http://windowshelp.Microsoft.com/Windows/en-us/help/0e143ef9-10C6-44b5-89fb-a78c0f726afd1033.mspx

Change the settings of the mouse
http://windowshelp.Microsoft.com/Windows/en-us/help/efd700f8-bbc0-4F04-9f78-3bdb4bbf47011033.mspx

Let us know if you need more information.
Thank you

Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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