When starting, my windows xp hangs or crashes when you try to load 'personal settings '. I can't do something, but stop once again on commissioning, she repeats the same actions.

When starting, my windows xp hangs or crashes when you try to load 'personal settings '. I can't do something, but stop once again on commissioning, she repeats the same actions. What now? Thank you

Hello

Disconnect all external devices from the computer and try to restart the computer and check what is happening.

 

Step 1:

Try to boot to the desktop in safe mode and check what is happening. Only basic files and drivers needed to run Windows are started. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic as possible cause device drivers. To start in safe mode follow the link.

http://support.Microsoft.com/kb/315222

Step 2:

If you are able to boot to the desktop in Mode safe, it means that the third-party application prevents the computer from starting in normal mode. To check you can configure the computer to clean start State and then try to boot into normal mode and check what is happening. To set up its own start-up follow the link below.

http://support.Microsoft.com/kb/310353

If the problem does not continues when the computer is in the clean start State follow the steps listed to identify which application is causing the problem.

Note: When you are finished troubleshooting, follow step 7 article to start on normal startup.

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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