When the Admin sign on the office comes to the top, but after that the computer does not respond when the user tries to do anything. There are actually turns off the computer with the power button.

Original title: user profile

My administrator user profile does not work properly, but I have a user profile that has activated the parental control that worked well for about a year and yesterday when this user logs on the desktop comes up, but after that the computer does not respond when that user tries to do anything. There are actually turns off the computer with the power button.  I ran a virus scan and spyware scan in my user admin profile and he has not found anything.  I don't know what to check.

Hello rhunter15,

There may be a program to interfere with Parental controls so that we can try a few things to see if we can determine the application or program that is causing problems.

First of all, we run System File Checker to see if you have a corrupt file system.

  • Click Start
  • Click on all programs
  • Click Accessories, and then right-click on the command prompt.
  • Select the Security tab and choose "Run as Administrator"
  • Click on command prompt
  • Type SFC/scannow.

It will scan and repair any damaged operating system files.

To determine if there is a program because of a conflict, we recommend that you perform a "clean boot" of the computer. A clean boot is designed to disable programs and services in the background as much as possible. This helps determine which service or program can be the cause of the problem.  For more information about how to perform a clean boot for troubleshooting, click the number below to view the article in the Microsoft Knowledge Base.

KB 929135 - how to solve a problem of performaing a clean boot in Windows Vista.
http://support.Microsoft.com/kb/929135

Once you have finished the clean boot, check again and see if you get the error of parental control.

If please post again and let us know if that helped pinpoint the problem or if you still need help.

Thank you

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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