When the company's clients try to download Creative Cloud using a paid only license get trial versions
We have an enterprise Cloud creative license. When some of our users to our Adobe Enterprise Portal and their company ID login allows you to download the product, they get only trial versions offered. We had manually uninstall them other former Adobe products first, we confirmed that the correct E-mail is used, and we tried to create a new Adobe ID. We are unable to install the full product even if our licenses are paid. Any ideas why this happens?
Please refer to: FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?
Tags: Adobe
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
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-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
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