When the generation of WebHelp, "Adobe RoboHelp 8 has encountered a problem and needs to close" is displayed.

I use RH 8.0.2.208 (the two patches applied). This project is a project of the child in a merged project structure and it is the only one that I have problems of publication. I tried to remove the CPD file and create a new presentation, but the error continues, everytime I try to publish. (For the record, I have no problem at the opening of this project). Are there other actions that I could try? Thanks in advance.

Welcome to the forum.

This problem happens also if you publish to a different location? If not then can link you the problem of recent changes. If this isn't the case, it seems to be time for the old divide and conquer approach.

Zip of the project in order to have a copy that cannot accidentally be opened and worked on. This gives you a copy so that you can safely restore later if necessary. Save the zip somewhere safe.

Then create another copy of the project so that you have two copies which can be worked on.

Open the copy 1 and remove half of the subjects. Ignore all reported broken links. Generate using this copy.

Open the copy 2 and remove the other half of the subjects. Generate using this copy.

It should be the case that one copy is now OK and we still have the problem.

Trash the good copy and then create a second copy of the copy with the problem.

Repeat the process until you have found the issue that is causing the problem.

The process takes less time than you think.

Let us know how you go.

See www.grainge.org for creating tips and RoboHelp

@petergrainge

Tags: Adobe

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