When we try to install all applications on the Cloud Office it crashes at 90%. If we run the application it works. If we try to update the application from the desktop cloud it hangs at 50%. We have already reconfigured MAC and re-installed the

When we try to install all applications on the Cloud Office it crashes at 90%. If we run the application it works. If we try to update the application from the desktop cloud it hangs at 50%. We have already reconfigured MAC and re-installed the application of desktop application and cloud several times. The OS is Yosemite.

Hello

Please, try the following steps:

  • Log out of the desktop Adobe CC application. (https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html)
  • Set the "Read and write" permissions on the files of Adobe for all users in the following locations:
    • / Library/Application Support /.
    • /Users/ [user name] / Library/Application Support /.
  • Restart the computer.
  • Connect to the desktop Adobe CC application.

Kind regards

Sheena

Tags: Adobe

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