When you download an anti virus program I get the message of insufficient permissions, why is it I am logged as administrator.

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• When you try to uninstall a program, I get the message setup.exe has stopped working, can someone help me with this problem

  I'm trying to uninstall a printer, but only part of it was uninstalled, there are 2 parts more than the necessary printer uninstalled and I get the message setup.exe has stopped working

  Hello

  ·         Faced with this problem specific to uninstalling the application with the printer, or with another application?

  ·         What is the brand and model of the printer?

  You can follow the method below and check if it helps.

  Method 1:

  I would say as you put your computer in a clean boot state and check if it works.

  How to troubleshoot a problem by performing a clean boot in Windows

  http://support.Microsoft.com/kb/929135

  Note: Don't forget to reset the computer to start as usual, once the problem is resolved. Follow step 7 on top of the kb article.

  Method 2:

  I suggest to install the application printer again and then try to uninstall it, if only the problem is specific to the printer.

  http://Windows.Microsoft.com/en-in/Windows-Vista/uninstall-or-change-a-program

  Hope this helps,

• When you try to update Windows XP, I get the message: error number: 0 x 80245001

  When you try to update Windows XP, I get the message: error number: 0 x 80245001

  Hello

  If you have configured the installation of the automatic update of your computer, the computer downloads the files necessary for the installation of Windows updates in the background and records them in certain folders on your computer. During installation, these downloaded files are extracted by the requirement by the services of update running on the computer.

  The error you are getting means that some of these extracted files required by Windows Update have been damaged. Now, in order to solve the problem better, we need more information about the computer that has the problem. José asked a few questions about this computer in the first reply to your message, it will be very useful if you could answer these questions.

  Here is some important information that we need:

  1. What is the level of service pack installed on your computer?
  (Click the Start button, click run, type winver, and press Enter to know that information)

  2. what update failed to install with this particular error code?
  (Please refer to the method 1: search for the installation error code in the Windows Update troubleshooting tool section of this article to learn how to check your update history to find this information)

  In the meantime, you can follow these steps on the computer and see if that helps:

  Note: These steps will give the files associated with Windows Update in your computer. Perform these steps would be clear Windows Update history on the computer.

  1. click on Start, click run , and then type Services.msc in the run box and press ENTER. This should open the windows of Services for you.

  2. then find the following three services in the list of Services and stop them (by clicking on it and click on stop) one by one:

  Automatic update service

  (BITS) Background Intelligent Transfer Service

  Cryptographic services

  3. open Windows Explorer and navigate to the following location:

  C:\Windows\

  Rename the folder C:\Windows\SoftwareDistribution in SoftwareDistribution.old

  4. go to the following location:

  C:\Windows\System32\

  Rename the Catroot2 in Catroot2.old folder

  (be careful here, do not rename the C:\windows\system32\catroot folder, you must rename the Catroot2 folder only)

  5. now go back to the Services window and start the services of three you had stopped earlier.

  Now, close all open windows, restart the computer and try updates and install them. If it fails again, please answer with the information that we requested.

  I hope that the information I provide here helps you. If you still need assistance, we know. We are happy to be of assistance.

• When I try to install a program, I get the message the administrator won't let me do

  Administrator problems

  When I try to install a program, I get the message the administrator won't let me do. It's my computer. I am the administrator and no one else uses my computer. How to go beyond that and install the program, I need?            Allienne

  Hello

  Try right click on the setup.exe from the program - then run as administrator

• When you download or upload an image, I get the error message jbnsres.dll is missing

  In Windows 7 Home premium, during the download or upload an image, I get the JBNSRES error message. Missing DLL.

  I appreciate any suggestion to correct the error.

  Giacov

  You have any creative substance technology loaded - http://systemexplorer.net/file-database/file/jbnsres-dll If yes try to reinstall it.

  Otherwise, just to be sure, download, install, update (by right clicking on its icon and "run as Administrator" then goto the update tab) and run a scan with malwarebytesfree.

  If you have a few creative kit, and reinstalling did not help, perhaps you could ask here - http://forums.creative.com/ (I tried searching but you must register in the same search)

• When you try to initialize creative cloud app get the message 'no subscription found. ' What should I do?

  I'm the Manager of the team. We bought three licenses. I downloaded everything and when you try to open Adobe InDesign CC 2015 on my machine I received this message: I was connected when I received this message.

  "No subscription found.
  We could not find a subscription Adobe InDesign CC 2015 associated with this identification code Adobe you can buy a new subscription or if you do not have a subscription and are unable to access it, please contact Customer Support.

  You can also choose to start this product at trial.

  Have a different Adobe ID? »

  I tried to disconnect, then reconnect and nothing has changed.

  This document should be useful.

  https://helpx.Adobe.com/creative-cloud/help/manage-teams-membership.html

• When you try to initialize creative cloud app get the message 'no subscription found. ' I am already connected. What can I do?

  I'm the Manager of the team. We bought three licenses. I downloaded everything and when you try to open Adobe InDesign CC 2015 on my machine I received this message: I was connected when I received this message.

  "No subscription found.
  We could not find a subscription Adobe InDesign CC 2015 associated with this identification code Adobe you can buy a new subscription or if you do not have a subscription and are unable to access it, please contact Customer Support.

  You can also choose to start this product at trial.

  Have a different Adobe ID? »

  I tried to disconnect, then reconnect and nothing has changed.

  Hello

  I see that you have purchased 3 licenses Creative cloud device users in your contract of VIP. To deploy this license, you will need to download cloud creative package and create package for creative cloud and deploy it. You can check the following links for more information on this

  Manage your cloud of Adobe Creative for education device licenses

  Create packages with Adobe Creative cloud for education materials

  for detailed help, please contact our customer service at customer service

• When you open a PP CC2015 file I get the message "this file has been saved in an earlier version and must be transformed", but it was not

  When you open a version Premiere Pro cc2015 file that I created about 3 to 4 months ago I get one convert a project box pop up with the message "this project has been saved from a previous version of Adobe Premiere Pro and must be converted" select OK to continue and a box from "media location" will blink for about half a second then I get a black screen with only the Adobe menu drop down at the top.  From this point of Premiere Pro jams up, none of the menu items work, I just get a windows error chimb when I try and try to choose something or even try to quit the program.  I have to use Task Manager to close the program.

  The file is without a doubt a CC2015 version, I even reinstalled CC2014 to check that he would not open the file as it was created in a later version.

  I tried to open another file from the same era created about 4 weeks later, I received the same message but it converted and added a "_1" the file name.

  I went back to some of the automatic backup of the original file versions and get the same result.

  Any ideas?

  Hi hkjlgfdhgehkjbrf,

  Welcome to the forums Adobe and sorry for the late reply.

  I had this weird problem before. Ann was pointed in the right direction. Because Premiere Pro does no clicks (as you mentioned above), I suggest you to reset preferences and start over.

  -Rename the folder Premiere Pro Old_Premiere Pro under Documents > Adobe.

  Note: You will lose your customization and modification of keyboard shortcuts.

  Hope that helps!

  Thank you

  Regalo

• When you try to use Windows DVD Maker, get the message that Windows has closed this program

  Installed a new software for video (because the creation of windows dvd won't work) and before its opening, it says windows has closed this program... solutions.  And nothing!  It does this too often with internet explore.  Help!  Do I have to change some parameters of security or something?

  * original title - Windows maintains close everything I try to guess

  Hi twilight,

  ·         Do you have what video creation software installed?

  ·         How long have you been experiencing this problem?

  ·         Have you done other recent changes on the computer?

  ·         What is the exact error message/code?

  ·         The problem occurs with the entire application?

  I suggest you try the steps mentioned below and check if it helps.

  Step 1: Start the computer in safe mode and check if the problem persists.

  If the problem persists in safe mode run clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

  Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode

  Step 2: No detection system file checker (SFC).

  http://support.Microsoft.com/kb/929833

  Step 3: Temporarily disable the security software.

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

• When you try to start Googe Earth I get the message, "Directx mode not supported.

  Dell Inspiron 5100 laptop, running Windows XP pro service Pack3, Directx9 upgrade enduser DURATION 11, latest video driver from Dell, 32-bit color.  Uninstalled, re installed Google Earth several times.  Cleared cache.  Off 'atmosphere' at GLmode which loads only certain borders of yellow color.  Control internet, found many people having the same problem.  No solutions found for the moment.

  It's the Windows 7 Forum, the XP Forum at http://answers.microsoft.com/en-us/windows/forum/windows_xp

  Can you use this option, "Start Google Earth in OpenGL mode", rather than any option of DirectX?

  DirectX: Description of the DirectX Diagnostic tool
  http://support.Microsoft.com/default.aspx?scid=kb;en-us;190900&FR=1&PA=1&SD=HSCH

  You can also try here.

  http://productforums.Google.com/Forum/#! Forum/Earth

• When you try to uninstall a program, I got this message; Could not open install.log file

  When you try to uninstall a program, I got this message; Could not open install.log file

  Try using the following uninstall programs:

  IObit Uninstaller 1.1
  http://download.CNET.com/IObit-uninstaller/3000-2096_4-75161625.HTML?tag=mncol

  Advanced Uninstaller Free 10.1.1
  http://download.CNET.com/advanced-uninstaller-free/3000-2096_4-75157230.HTML?tag=mncol

  Revo Uninstaller 1.91
  http://download.CNET.com/Revo-Uninstaller/3000-2096_4-10687648.HTML?tag=mncol

• Configure the dng converter to work when you download your photos from a card to the 1 step?

  is it possible to implement the dng converter to work when you download your photos from a card to the 1 step? At the present time, I have to transfer CR2 files into a file and then convert.

  Is there a way to achieve downloading?

  Bridge > file > get photos from camera

  Check the convert to DNG

  

  I guess it would work exactly the same from a card reader to plug the camera into a USB port.

• try to download and install cs5 online and get the message "'Install.app' is corrupted and cannot be opened. You must eject the disk image. »

  try to download and install cs5 online and get the message "'Install.app' is corrupted and cannot be opened. You must eject the disk image. »

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

• When I send a document to someone I get the message "Cannot send a document only to you to sign." I'm not send it to me.

  When I send a document to someone I get the message "Cannot send a document only to you to sign." I'm not send it to me.

  Hi Jerryg,

  On the Send tab, you can click Show CC and see if your e-mail address is displayed or not. If so, then delete it and then send the document. Also, I would like to know which browser you are currently using.

  Kind regards

  -Usman

• Tried to download cc and I continue to get the message that the program has been downloaded but altered. What is best to do next?

  Tried to download cc and I continue to get the message that the program has been downloaded but altered. What is best to do next?

  Hi Raoul,.

  Please see the below help documents to solve the problem:

  1. https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

  2. https://helpx.adobe.com/creative-cloud/kb/error--60-trying-download.html

  Kind regards

  Sheena