When you try to create a system image on an external hard drive, I have an I/O error ox8078002A.

I use an HP Pavilion dv7 notebook PC and a 3 TB of Seagate external hard drive USB 3.0.  Operating system is Windows7 64 bit.  Support Microsoft suggests running chkdsk /R on the Seagate drive and I am currently doing this (time consuming).  Another post suggested trying another USB port, but producing the same result.  Any other suggestions?  Thank you.

I consulted the Seagate Support site and learned that the backup drive Seagate Plus will back up only data, not file system.  He is going back to the store.  Thanks to those who tried to help him.

Tags: Notebooks

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