When you try to scan using the HP Solution Center - I enter the file type, but am not able to select where to go in the scan to: box - just get an error nessage

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• When you try to upgrade using the Windows Anytime Upgrade feature, it tells me to use a different key.

  Upgrade in Windows 7 Home Premium to professional

  I have Windows 7 Home Premium (OEM Version) installed in Australia and bought a Windows 7 Professional upgrade key in the United States. When you try to upgrade using the Windows Anytime Upgrade feature, it tells me to use a different key, yet my upgrade pack tells me to use the Windows Anytime Upgrade feature! I bought the upgrade from a reputable store in San Francisco. Any ideas why it does not work?

  What is a retail upgrade or full version or an Express upgrade?

  If its OEM license, it will not work.

  If at any time the upgrade fails, Windows Anytime Upgrade Fail:

  Shut down and restart your computer.

  Make sure that the Windows updates have been installed.

  Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

  If Anytime Upgrade still does not work, turn off the user account control:

  1. go in user accounts in Control Panel

  2 change user account control settings

  3. pull the slider to the level as low as possible

  4. restart the PC

  5. pass by the "Anytime Upgrade" as usual

  Try the following:

  1 disable any security software before attempting to upgrade

  2. make sure that your computer is updated (devices and applications)

  3. disconnect all external devices before installing.

  4. check your hard disk for errors:

  Click Start

  Type: CMD, according to the results, right-click CMD

  Click on "Run as Administrator"

  At the command prompt, type: chkdsk /f /r

  When you restart your system, your computer will be scanned for errors and will try to correct them.

  1. click on start, type msconfig in the search box and press ENTER.

  User account control permission

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  Also run the Windows 7 Upgrade Advisor:

  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

  Who should I contact if I have problems installing and / or activation of my product key card?

  Please contact to the: www.windows7.com/getkeysupport.

  If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

  Learn how to install Windows 7 Service Pack 1 (SP1)
  http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

  If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
   
  HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

• When you try to scan security under XP, make an error 'Windows cannot access the specified device path or file, you don't have the appropriate permissions to access this item'

  do not run a scan of security that this message

  Hello

  1 security are. what scan you referring?
  2. do you get this error when you try to run another program on your computer?
  3. do you have connected to the computer as an administrator?

  Follow the steps in this article and check if it makes a difference.

  
  How to reset security settings to default values
  http://support.Microsoft.com/kb/313222#appliesTo

  I hope that helps!

• error when you try to connect to the internet via a modem usb - 6 error: the handle is invalid

  error 6: the handle is invalid - I see this error message when you try to connect to internet via usb modem

  I'm using windows Vista Home Basic and attempts to connect to the internet via a usb Huawei modem.

  but when connect this device on windows xp pro his works very well.

  but with vista I see this error msg

  The handle is invalid

  any idea to solve this problem?
  Thank you

  You can get in trouble with your device drivers, firmware and/or software.  Go to the Device Manager by going to start / find and type Device Manager and enter and then double-click on the program icon that appears.  Check each device to a red x, yellow! or white?  These identify devices with problems probably (drivers, but also of conflict or something else).  Click on each for more details and troubleshooting tips.  If you need to get the drivers (and you shouldat least make the modem and everything you have time to do - they can help way beyond simply solve this problem), let the computer dealer or the manufacturer of the device (NOT of Microsoft Updates).  In fact, you must disable automatic updates in Windows Update driver as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Follow these steps to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm.  Once you have the drivers, you can install them via the Manager device as follows:http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html.

  Try to uninstall and then reinstall the modem again.  Remove the modem through Control Panel > phones and Modems, then uninstall the modem in Device Manager. Once the reboot is complete and it is reinstalled it should work (as long as you use the update of the above paragraph).  Make sure that you uninstall in this order.

  Are you sure that the modem is compatible with Vista and the rest of your system?  What is the manufacturer, brand and model?  You can find here:http://www.microsoft.com/windows/compatibility/windows-vista/.

  I hope this helps.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Error message "User profile Service is a not the user of the connection profile cannot be loaded" when you try to connect using the Administrator profile

  Original title: cannot use my administrator profile

  When loging on my laptop, I get this error when I click on my profile administrator "user profile Service is not the user of the connection profile cannot be loaded. This comes after the password is accepted. The only way I can connect to my computer is one of my accounts of comments. I can't change anything because I can't sign as an administrator. How can I fix? I have a Compacq laptop running Windows Vista

  Original title: cannot use my administrator profile

  When loging on my laptop, I get this error when I click on my profile administrator "user profile Service is not the user of the connection profile cannot be loaded. This comes after the password is accepted. The only way I can connect to my computer is one of my accounts of comments. I can't change anything because I can't sign as an administrator. How can I fix? I have a Compacq laptop running Windows Vista

  If you cannot connect to your admin account, no tutorials can help you because they need you to connect to an administrator account to carry out the instructions.

  See if the following can get an admin account...

  Go to Safe Mode...

  Restart your computer > immediately and repeatedly pressing the F8 key until you see a black and white screen. The top/down arrow and select Mode safe mode with networking.

  Now, while in safe mode, you perform one of the following?

  1 can connect to your account admin without the error message?
  If so, do. Then do a system restore. Choose a date when you were free to login to your account admin as your restore point.

  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

  If the system restore does not slove the problem, then use this tutorial

  http://support.Microsoft.com/kb/947215

  2. If you are unable to log in to your account administrator in safe mode, you see another administrator next to your account?
  If so, you are lucky. This is the built-in Administrator account.
  There is, by default, no password.
  It could connect and do the system restore.

  If the system restore is not enough, then perform the tutorial even as above:
  http://support.Microsoft.com/kb/947215

  If you can't do or of what precedes, I'm afraid you will have to re - install your Vista.

• When you try to scan, print says "configure the pc to start scan. using mac.

  When you try to scan on PIXMA MG5722 I get the message 'set the PC to start scan.  I can scan marketing PC but no printer.  With the help of iMac.  Need to scan documents on the printer using the printer scan button.  How can I fix it?

  Hello.

  According to the version of Mac OS x that is on your computer, you may need to scan using the software on your Mac.

  If you use OS 10.11, please scan from the Scan IJ utility instead.  This program are in the Canon Utilities folder in Applications.

  If you need additional help in this issue, find more help contact us.

• Acrobat 9.5.5 stops when you try to scan to PDF on a Mac running OS 10.11.2 Scanner/printer is Brother MFC 5890. Usually works for a single analysis after the reboot.

  Acrobat 9.5.5 stops when you try to scan in PDF on Mac running OS10.11.2. Using the scanner/printer Brother MFC5890. Error message generated and sent to Apple. After restart Acrobat, will travel to the format PDF once, and then repeats a dysfunction until you restart again. Is there a solution? No Adobe updates available.

  Hi ronaldw43846300,

  Acrobat 9 is not compatible with Mac OS 10.11 Adobe Acrobat system requirements, please use the application in a consistent environment to make Acrobat work properly.

  Kind regards
  Nicos

• Colored vertical lines receivers when you try to scan with the printer a HP Officejet 6500.

  original title: reception of the vertical lines of color when you try to print using HP Officejet 6500 a printer.

  I have a HP Officejet 6500 a and the scanner is not working properly, I get only color vertical lines, what happens, how do I fix this please?

  Hello

  What operating system is installed on the computer?

  Follow the steps in the following links, and check, if that helps.

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c03111687&tmp_task=solveCategory&cc=us&DLC=en&lang=en&LC=en&product=4083977#n41

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c01612462&tmp_task=solveCategory&cc=us&DLC=en&lang=en&LC=en&product=4083977

• I keep getting the 'Network security Key Mismatch' message when you try to connect using my wireless internet connection. I don't know that I use the password.

  I keep getting the 'Network security Key Mismatch' message when you try to connect using my wireless internet connection.  I don't know that I use the password.

  Hi oms1957

  I recommend you try these methods

  Method 1:

  Reset the wireless network and make sure that you set the level of security to WPA2-Personal, as it is recommended.

  Here are some links that will help you set up the wireless network

  What are the different wireless network security methods?

  Method 2:

  If this does not clear if installed third-party antivirus and then try to connect. If the problem is resolved, you have to uninstall the antivirus and reinstall back or check with the settings.

  Method 3:

  Cycle power to the router and check if this is useful.

  Thank you, and in what concerns:

  Samhrutha G S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

  When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

  Original title: I scan a Document

  Hi Robert,.

  The instructions in the article are valid for the model of your scanner. Click the plus sign next to your operating system for more information.

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02450835&cc=us&DLC=en&LC=en&JumpID=reg_r1002_usen_c-001_title_r0001#N6626

  If the problem persists please post the request on the HP support for additional support:

  http://WWW8.HP.com/us/en/support.html

  Please follow these recommended steps and post if you still experience the problem. I will be happy to provide you with additional options.

• How can you stopPhotoshop CC2015 access denied when you try to scan photos?

  How to stop Photoshop CC2015 of access denied when you try to scan photos? I had to resort to the application of the C6. Was able to use the CC2015 until tonight.

  Have you tried restarting your scanner and restarting your PC?

• Firefox will not print on my HP PSC 750 printer and loses all formatting when you try to print to the printer Brother HL-5240

  I have no problem with one of my printers when printing 11.7 before or IE 6.0.2800.1106 but cannot print from Firefox 3.6.13 (or earlier).
  When you try to print to the HP PSC 750 inkjet printer, a "Print" dialog box appears, showing the title: xyz and a progress meter showing 100%, but it's be covered almost immediately by a second dialog box stating "an unknown error has occurred while printing" and, even if the continuous printer saying 'impression', no printing is taking place.

  When you try to print to the Brother HL-5240 laser printer, printing will take place, but all formatting is lost and what comes out is a block of text unintelligible running.

  What can / should I do to get Firefox to print correctly on my two printers?

  1. print.print_printer reappears after printing something. This pref is the last printer used, so when you reset the prefs it does not appear until you print something.

  2. that your problem with printer HP reappeared quickly, try a new profile.
  
  http://KB.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

  3. with regard to the preferences for the old printers, if reset you these Pref they don't come back (assuming that you do not select accidentally printers or printer drivers are uninstalled).

• Windows asks for a password when you try to access to the "view work group computers."

  We are on a network.  Main computer, that we can access through the receptionist connect you and access shared files on this computer.  Computer from the receptionist, windows asks for a password when you try to access to the "view work group computers."  We tried to use its password.  However, the shared files are still not accessible.

  Hello

  1. what happens when you enter the password?

  2. how many computers are connected to this working group?

  Refer to this link and check: You cannot access shared files and folders or browse computers in the workgroup with Windows XP

  http://support.Microsoft.com/kb/318030

  I hope this helps!

• I can't hear any sound when you play a HDMI video uploaded to youtube, plays very well while on youtube but will not play sound from my hard drive after the use of realplayer download

  I can't hear any sound when you play a HDMI video uploaded to youtube, plays very well while on youtube but will not play sound from my hard drive after using the lplayer rea download

  Hello

  We will try to download different video using different downloader (other than RealPlayer) and see if the problem still persists.

• I have a license for Indesign and purchases another since my old computer was attacked by pirates. When you try to load to the new computer, it starts with a 30 day free period etc. I already have an ashen´me of monthly payment and seem not to be able to

  I have a license for Indesign and purchases another since my old computer was attacked by pirates. When you try to load to the new computer, it starts with a 30 day free period etc. I have a monthly payment and don't seem to be able to upload it to my account on my new computer. I have access to my account online but cannot get to the correct download page. ????

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html