When you try to Skype I can see anyone, they can't see me.

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• is 213:19 of error when you try to install LR can anyone help with this?

  LR6 purchased today. Updated to windows 10 computer last week. I can't open LR it says error 213:19 everytime I try. Ive tried to change my permissions and tried to open as administrator.
  don't know what to do.
  any help would be appreciated,
  Thank you

  -Sara

  Hi Sara,.

  Please restart your system, then rename the following folders:

  • SLStore:

  Navigate to C:\ProgramData\Adobe\ and rename SLStore to SLStore_old

  • SLCache

  Navigate to C:\Program Files (x 86) \Common Files\Adobe and rename SLCache to old SLCache_

  And then try to launch Lightroom.

  Please let us know if that helps.

  Concerning

  Sarika

• Following error displayed when you try to send messages through bcc. They never leave the Outbox. Ideas?

  An unknown error has occurred. "Object", account: "pop.earthlink.net", server: 'smtpauth.earthlink.net', Protocol: SMTP, server response: ' 550 your message is not consistent with the standard RFC2822 ', Port: 587, secure (SSL): no, Server error: 550, error number: 0x800CCC69

  Did you survey the field empty?  If so, try to send the message with your own address in the field.

• I get the A12E5 error message when you try to download creative cloud.

  I had a virus but got most of it is resolved. Is in trouble with Acrobat 9 Pro and Illustrator. All the other CS5 works well. Thought it would be a good time to upgrade to creative cloud, but now I hget A12E5 error when you try to download. Can someone help me?

  See the following help document:

  A12E1 error installing creative products Cloud | CC-

  http://helpx.Adobe.com/creative-cloud/KB/a12e1-error-downloading-creative-cloud.html

• Attachments of any file type flashes and disappear when you try to open.

  Attachments of any file type flashes and disappear when you try to open.  Downloads act like they work, but do not.  No file is on the hard drive with run or save.  Used email is yahoo and hotmail.  This is my mother's computer and I have no idea where to start.  Guessing that it is a security problem, I thought I'd start by turning off security.  Update of AVG 9 last week, but it would be the only change we know offshore.  Any sugguestions?

  Reinstalled AVG 9 until I read your answer with the removal tool.  All is well now!  Ran some scans.

• When I try to log on I see a pop-up that says: this copy of Windows must be activated with Microsoft you can connect. -Enable yes/no?

  When I try to log on I see a pop-up that says: this copy of Windows must be activated with Microsoft you can connect.   -Enable yes/no? When I click on Yes my screen go black and that's it. Nothing happens. I have windows xp professional. For PC refurbished

  Hi Blue85angel,

  ·         What is the number and the model of the computer?

  ·         You did changes to the computer before the show?

  See the following articles in the Microsoft Knowledge Base and check if that helps.

  You are prompted to activate Windows XP or Windows Server 2003 every time that you start the computer

  http://support.Microsoft.com/kb/312295

   

  Blank page to activate Windows in the wizard of Windows Product Activation

  http://support.Microsoft.com/kb/314935

   

  To do: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

   

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/

   

  You can also contact Activation of Microsoft technical support for assistance:

   

  Activation and registration of a Microsoft product

  http://support.Microsoft.com/kb/326851

  I hope this helps.

• When you try to play .mp4 files in WMP, I hear the sound but the picture is distorted and I can't see the photo in Windows Media Player.

  * Original title: Windows Media PLayer

  I have Windows Media Player version 12 installed but when you try to play .mp4 files in WMP, I hear the sound but the picture is distorted and I can't see the picture.  Please see image attached.

  Even if I see that I can change the version of the file in a different format, I have the same problem with videos on websites that I can not of course change the format before playing these.

  I managed to fix the problem for about 20 minutes by flattening my computer re - install the operating system and this resolved until all updates have been through, and then it disappeared again.  I tried many codecs packs and this still does not help.

  My system is running Windows 7 and Media Player version is 12.0.7601.18840, which tells me that Media Player is the most recent version.

  Please can someone help?

  

  Open uninstall a program in windows and in the left click on the feature to turn on or off windows. Clear the check box of the window Media Player, and then click ok. This will uninstall the drive, and then restart.

  After restarting the same steps, now, check the box for the same and perform a restart and if all goes well it should solve the problem.

  Note: Make sure that Windows is up-to-date.

• When you try to crop an image in Lightroom develop I get a blue screen of overlay and can not see the image

  When you try to crop an image in Lightroom develop I get a blue screen of overlay and can not see the image. I uninstalled and reinstalled but same result. How can I get this reset to display the selected image and handles of the crop?

  Go to your Lightroom preferences, the performance tab and uncheck the box "use GPU processor."

• I get a notification to update when you sign in to firefox. When you try to update you get the message "connection to Server", which can go about 4 hours and never update

  I get a notification to update when you connect to firefox on my mac. When you try to update, I get a message "connect to Server" which can go over 4 hours and never update. It is most annoying. How can I remove that annoying popup which does not in any case all in ensuring that I have updated to the latest version?

  Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:

  Note: You can print these steps or consult them in another browser.

  1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
  2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
  3. Remove the Firefox installation folder, which is located in one of these locations, by default:
     • Windows:
       • C:\Program Files\Mozilla Firefox
       • C:\Program Files (x 86) \Mozilla Firefox
     • Mac: Delete Firefox in the Applications folder.
     • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
     1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
     2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

  Please report back to see if this helped you!

  Thank you.

• When you try to use windows update I get this error: error number: 0 x 80070424. In addition, automatic updates in Security Center is disabled, and I can't activate it.

  When you try to use windows update I get this error: error number: 0 x 80070424.  In addition, automatic updates in Security Center is disabled, and I can't activate it.

  Tre,

  A KB was created for the error code 0 x 80070424 that appears when you install Microsoft Windows Update/Microsoft Update. The KB includes an automated Microsoft Fix it 50686 that corrects the problem. Look at the following KB: http://support.microsoft.com/kb/968002>

  Suggest you download and save the fix it.

  Then close all open programs and browsers before running MS fix 50686.msi.

  `~`

  Suggest that you first spread malware as the cause of the problem by following these steps:

  (1) have your system scanned by the antivirus/security suite installed.
  (2) run this tool from Kaspersky: how to remove malware belonging to the family Rootkit.Win32.TDSS

  http://support.Kaspersky.com/viruses/solutions?QID=208280684>
  (3) download, install, update and run full scans with two of these tools free anti-malware:

  MalwareBytes AntiMalware

  http://www.Malwarebytes.org/products/malwarebytes_free>

  SUPERAntiSpyware

  http://SUPERAntiSpyware.com/superantispywarefreevspro.html>

  (4) run the Windows XP and Windows Server 2003 System File Checker (Sfc.exe) tool:

  http://support.Microsoft.com/kb/310747>

  `~`

  If no malware has been detected, there's a Fixit on this page which will reset the Windows Update components:

  How to reset Windows Update http://support.microsoft.com/kb/971058components >

  Suggest you download and Save it. Then, close all the open programs and web browsers.
  Run Microsoft Fixit 50202.msi and choose its default mode.
  After that he finished the race, see if the return code is displayed again when looking for updates.

  If not, then run the Fixit once more and choose his Aggressive mode.
  Restart once it is finished and see if the return code always appears when the updates.

  IF malware is detected, then please post if it has been removed and that the specific name of what has been detected.

  Please let us know if it did or did not help to solve your problem.

  If this ANSWER helped, my post as ANSWER of marking close your thread.

  06/26 / 1108:34:03

• I get an Error Message When you try to send emails. "some errors occurred while processing the requested tasks. Please see the list of errors below for more details". __

  I get an Error Message When you try to send emails. "some errors occurred while processing the requested tasks. Please see the list of errors below for more details".

  But it sends the message anyway... multiple copies, and she also is put in the "Outbox" in Outlook Express as if it is not sent.

  To stop the email to be sent repeatedly to the recipient, I erase it from the "Outbox" but a) you don't know if they really got it) b it is embarrassing for the receiver c) is this a bug I can fix it?

  Thanks for any help.

  You have a corruption of dbx file easily corrected.

  Spend most of your messages out of the Inbox and then create new folders to send and sent items box after having moved the messages you want to save to a local folder that you create.

  Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.

  In Windows XP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder Options icon | Opinion, or in Windows Explorer. Tools | Folder options | View.

  With OE closed, find the DBX files for the items in the Outbox and sent and delete them.  New ones will be created automatically when you open OE.

  After you're done, followed by compacting your folders manually while working * off * and do it often.

  Click Outlook Express at the top of the the folder tree so no folders are open. Then: File | Work offline (or double-click on work online in the status bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.

  General precautions for Outlook Express:

  Do not archive mail in the receipt or sent items box. Create your own user-defined folders and move messages you want to put in them. Empty the deleted items folder daily. Although the dbx files have a theoretical capacity of 2 GB, I recommend all a 300 MB max for less risk of corruption.

  Information on the maximum size of the .dbx files that are used by Outlook Express:
  http://support.Microsoft.com/?kbid=903095

  Disable analysis in your e-mail anti-virus program. It is a redundant layer of protection that devours the CPUs, slows down sending and receiving and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for the loss of messages. Your up-to-date A / V program will continue to protect you sufficiently. For more information, see:
  http://www.oehelp.com/OETips.aspx#3

  Why you don't need your anti-virus to scan your email
  http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm

  Note that for some AV programs, it may be necessary to uninstall the program and reinstall in custom Mode and uncheck analysis when the option is the result of e-mail messages.

  Compact often as specified above.

  And backup often.

  Outlook Express Quick Backup (OEQB Freeware)
  http://www.oehelp.com/OEBackup/default.aspx

  Bruce Hagen
  MS - MVP October 1, 2004 ~ September 30, 2010
  Imperial Beach, CA

• Internet Explorer 8 for Windows Vista___Installation date: 1 / 16 / 2010 01:24 PM___Installation status: Failed___Error Details: Code 80246007 I get error 80246007 code when you try to install Internet 8. Can you help me? ___

  I get error 80246007 code when you try to install Internet 8 on my laptop that is running Windows Vista.  Can you help me?

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/threads

  Kindly repost in Forum Internet Explorer above.

  They will help.

  See you soon. Mick Murphy - Microsoft partner

• I'm currently developing apps on my creative cloud. My account has two subscriptions and I am trying to use one of them, but after that download the message of "no subscription found" apps will appear when you try to license. How can I access the apps? I

  I'm currently developing apps on my creative cloud. My account has two subscriptions and I am trying to use one of them, but after that download the message of "no subscription found" apps will appear when you try to license. How can I access the apps? I use a Mac

  Hello

  Please see connect and disconnect activate Cloud Creative applications

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Concerning

• When you try to initialize creative cloud app get the message 'no subscription found. ' I am already connected. What can I do?

  I'm the Manager of the team. We bought three licenses. I downloaded everything and when you try to open Adobe InDesign CC 2015 on my machine I received this message: I was connected when I received this message.

  "No subscription found.
  We could not find a subscription Adobe InDesign CC 2015 associated with this identification code Adobe you can buy a new subscription or if you do not have a subscription and are unable to access it, please contact Customer Support.

  You can also choose to start this product at trial.

  Have a different Adobe ID? »

  I tried to disconnect, then reconnect and nothing has changed.

  Hello

  I see that you have purchased 3 licenses Creative cloud device users in your contract of VIP. To deploy this license, you will need to download cloud creative package and create package for creative cloud and deploy it. You can check the following links for more information on this

  Manage your cloud of Adobe Creative for education device licenses

  Create packages with Adobe Creative cloud for education materials

  for detailed help, please contact our customer service at customer service

• Receive an error message when you try to INSTALL, can someone please pick up my computer and help me install?

  Receive an error message when you try to INSTALL, can someone please pick up my computer and help me install?  I'm on a MAC Version 10.13.3.  Thanks for the help!

  to do this, you will need to contact adobe in the pst time support by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

  but they can refer here for help and no one here will (or should) have on your computer.  If they do, or someone offers to contact you via Skype, you're about to be a victim of fraud.