When you try to stop, it takes 10 minutes. Why?

I have a HP Pavilion dv-1285 dx laptop with windows 7 operating system and since I let someone from Verizon on my computer for live chat it takes anywhere between 5-10 minutes at the stop.  In addition, the window that appears quickly just before the stop for something that is still ongoing disappeared.  And battery status auto says that it cannot find battery.  Can and should I try to restore my computer before all this happened (I backup on an external drive)?  I'm a little hesitant to do.  Is there something else that I can try?

You could take a peek in the Windows Event Viewer (START Search event viewer).   It can give you a clue as to which will not stop.

What is strange, is that Windows will force requests to stop after 20 seconds.

Another option is to perform a system restore to before the changes of Verizion made agent to your system.

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