Whenever I have download a file, I get a message saying that the file is infected and the virus has been removed but I am unable to open the files.
original title: problem downloading
whenever I have download anything download is well over upto100% but the file or the software won't open or saved. It gives the message that this file contains viruses and has been deleted. Please help me find a solution thanks
I use compaq notebook pesario CQ 60 with pentium dual core inside windows vista AVG anti virus security system
Hi sirmalik,
· Did you the latest changes on the computer before this problem?
· The problem occurs with all the files?
· From which site you try to download the file?
· What web browser do you use?
I suggest you follow these methods.
Method 1: Start the computer in safe mode with network and check if the problem persists.
http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode
If the problem does not persist in SafeMode with network, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.
Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startupmode.
Method 2: Try to create a new user account.
Create a new user account
http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account
If the problem is resolved in a new user account, you can check the link on the way below difficulty a user profile is corrupted.
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
Tags: Windows
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