whenever I have reset iPhone5 it takes a screenshot

Whenever I have reset my iPhone5 it takes a screenshot just before he died. Is there a way to solve this problem - or just to turn it off? I never needed to take a screenshot in the past five years. I have also all the sounds off and yet she makes a camera shutter noise, so I think it's a bug, rather than a new feature 'picturesque' of iOS10

Are you sure that you reset the device in the right direction?

Try resetting your device. This will not erase your data stored on that device.

  • Press and hold the sleep/wake button
  • Press and hold the Home button
  • Press and hold both buttons until the display turns off and on again with the Apple logo on the subject.

Alternatively, you can go to settings - general - reset - Reset all settings

If that doesn't work, restore your device to factory settings. Please note that this will delete the data on your device.

Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

Tags: iPhone

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