Whenever I run Windows Experience Index to classify this PC, it blocks the PC when it hits the CPU assessment.

Whenever I run Windows Experience Index to classify this PC, it blocks the PC when it hits the CPU assessment. PC won't stop or restarts, everything seems to lose the video. I have to start cold to get it back. EVGA GeForce Nvidia 8800GT card. Current drivers of Web site. AMD Phenom II 955 Black Edition x 4. New construction on PC.


Hi Tech55,

You tried to do a Scan SFC?  Here's how:

1. click on Start.

2. click on all programs.

3. click on Accessories , right-click on command prompt .

4. click on run as administrator.

5. If you are prompted for an administrator password or a confirmation, type the password, or click allow or continue.

6a invites him, type sfc/scannow and press to enter. Once the scan is complete, restart the computer so that the changes take effect

For more information, please see the link here.

I hope this helps!

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

Similar Questions

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    Original title: Windows experience index

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    I would say as you to see the link to use the System File Checker tool (sfc) to troubleshoot missing or corrupted system files in Windows:

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  • Get blue screen errors when running Windows Experience Index.




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    Hello JohnnyBobonny,

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    See the following article:

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    Thank you for visiting Microsoft Community.

    I suggest you to post your query on our Forums TechNet social as this question should be better there.

    Please refer to the reference to the link below to send your request:


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    Thank you.


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    See you soon


    WEI is a meaningless number that does not reflect anything in reality.  You win nothing in this hunt.  Because it is a useless number, that it has been deleted in windows 8

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    You did changes to the computer, before the show?

    Method 1:

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    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


    Note: Once you are done with the boot, follow step 7 of article to reset your computer to normal startup.

    Method 2:

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    After the quick fix for the problem of the text in Firefox, I hope there is an easy solution to this problem.

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    PA bear,

    Thanks for all the help.

    I decided to just leave things they way they are.

    Almost everything works perfectly on my computer now.

    And I learned that too much intervention can cause more problems.

    To devote more time to it is not a good use of my time or yours.

    I can't justify to devote more time to this.

    It would be preferable for you to spent time with someone who has a real problem.

    I can easily run WEI with a command prompt, it is therefore essential to set of WEI.

    Thanks again.

    Best regards


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    Hello droid,.

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    I'm guessing it's a tweak of video card, because it seems to hang on any version of windows that I run.  But I have all the updated drivers for my video card, so why it crash?
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    Thank you.

    Hi siameseboxer

    Welcome to the Microsoft Answers Forum!

    I recommend you:

    Run the SFC (System File Checker) on the computer scan to fix system errors to the file on the computer.
    To run a SFC scan, follow these steps:
    Open an elevated command prompt. To do this,

    i. click on Start ,

    II. click on all programs ,

    III. click Accessories , right-click command prompt ,

    IV. and then click on run as administrator.

    v. If you are prompted for an administrator password or a confirmation, type the password, or click allow or continue.

    VI. at the command prompt, type sfc/scannow and press to enter. Once the scan is complete, restart the computer so that the changes take effect

    Below link for reference: http://support.microsoft.com/kb/936212

    Thank you, and in what concerns:

    Samhrutha G S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Windows experience index will not refresh

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    your problem was caused by the downgrade your system has been designed with windows 8.1, others have tried what you're doing with some success, don't know what driver intel web page you tried, but I think it's called "Iris", but make sure that it is for the 32 bit Windows 7, since that is what you have installed , but again, you have not all controls function that gives windows 8.1 driver, so you may need other drivers from Intel, such that the "chipset" like just install an older version of windows will give you all the necessary drivers for your system default Windows 8.1 has a lot of hardware nerwer drivers in Windows 7 does not have.

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    Here are a few things to check before launching performance index Windows (WEI).

    • Quit all running programs, and restart the computer before running the assessment (WEI).
    • Check with the manufacturer of the computer or the motherboard manufacturer for BIOS updates.
    • Make sure you have the latest Windows 7 compatible drivers for the graphics device installed (video card).
    • If you have any third-party media players installed, uninstall them until the end of the evaluation of the WEI.
    • If you have installed any third-party Media Codecs, try to uninstall them until the end of the evaluation of the WEI.

    Open Windows Explorer and navigate to the folder C:\WINDOWS\Performance\WinSAT .

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    2 files with .mp4 extension.

    3 files with the .mpg file extension.

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