whenever I try to log in using the msn butterfly, I get a msn stopped working, and then it closes

Whenever I try to log on to the msn butterfly, I get a msn stopped working, and then it closes. I can go through yahoo and log but I am unable to access my favorites, have been logging on the butterfly for years and now this has happened, any help?

Hello UBEL STELLACOUSIN,.

This thread has been created in the Windows Vista forum install, level and activation; the Microsoft moderation team has moved this thread in forum Windows Vista Networking, Mail, and online.

Tags: Windows

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    Help, please!

    This type of error can be caused if the Visual C++ library runtime components are missing or because of a third-party software.

    Follow the steps below:
     
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    Package redistributable Microsoft Visual C++ 2008 (x 86)

    http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en

    Package redistributable Visual C++ 2008 SP1 (x 64)
     http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en

    I hope this helps.

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