Whenever I try to update, I get the message "windows Explorer has stopped working". It then seeks a solution, restarts, and immediately stops again. No error code just a constant circle. This has happened for days. I am running windows 7.

Whenever I try to update, I get the message "windows Explorer has stopped working".  It then seeks a solution, restarts, and immediately stops again. No error, just a constant circle of shutdown and startup code.  This has happened for days.  I am running windows 7.

I think that norton or mcafee may have been preinstalled as trial versions, but I've never actually used them. Unfortunately I can't use the windows Explorer, so I can't check if they are still there.

We will cover all the possibilities.

1. download each of the tools for deletion below, save it to your desktop:

Norton Removal Tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee removal tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. After completing some you have a copy of your handy product key, uninstall all software (including LiveUpdate and Add-ons of Norton) Norton through Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view)

IMPORTANT! => Activate the Windows Firewall immediately after the restart.

IMPORTANT! => Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed the steps #4, #5 and #6 below!

4. right click on one of the files that you saved in #1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

5. Repeat step #4 for another removal tool.

Tips:

-Online use another computer to download the removal tool, if necessary, then transfer it to the computer via CD, DVD, or a USB brand new, never been used (flash drive), or a summer freshly updated in shape.

-Online start the problem in Mode safe computer, if necessary, proceed as above.

-Online after completing all of the above, uninstall AVG Free & reboot. Now do a new installation of AVG Free 9.0, this time select the CUSTOM installation option and do NOT install (uncheck) Linkscanner Search-Shield, Active Surf-Shield, security or the email of crawl components toolbar.

Why you don't need your anti-virus to scan your email
     http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm

-Online download/run system update before running Windows Update again: http://support.microsoft.com/kb/947821

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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