Where can I download a version of Acrobat 9 pro for the new computer volume license
I have a laptop retired and got a new. I have a valid license for Acrobat 9 Pro. It appears in the list of my licenses on the Adobe Web site.
The installation rejected the license number, so I contacted support. They said that I tried to install a retail version with a volume license, and they sent me to licenses.adobe.com to get a download of volume license. Only Acrobat 9 pro does not appear on the list of downloads available in my account.
There is an inconsistency here. The list of my licenses on adobe.com says I have a valid license. Tech support says that's a volume license, but it does not appear on my site of volume license. Said technical support so that they can not help me because this product is not supported.
I'm about to get gypped out of my ability to use what I bought and 'forced' in an upgrade. Is it possible for me to get a download and continue to use it?
Thank you
Mike
If AA 9 was part of CS, then you will get it by downloading CS, not directly in Acrobat. As we have stated, normally volume licenses are managed by the contact of the company that keeps track of the number of users and others, including the distribution of the software. In fact, many companies that work with the same volume license requires that all help requests go through this contact. The use of a contact to deal with these details makes it viable for a software company offer volume discount which is often considerable. The forums offer the opportunity to get aid, but not the software itself. Have you tried to contact your IT people about software?
Tags: Acrobat
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