While trying to connect to my account welcome/login screen freezes. I don't face the same thing with other accounts.

Original title: the Welcome screen problem.

Hi all.

I recently encountered a problem with my registration in my profile of windows 7.

I start up my computer, and all seems well until I try to connect to my profile. He goes to the Welcome screen and stays there. He made no progress still do it. When I connect to other profiles on my mobile Samsung NP300V5AH, they proceed without a hitch. I don't know what the problem is, and I would really appreciate the help.

See you soon.

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Hi Aden,

Thank you for posting your request here in the Microsoft Community and we appreciate it.

This issue may have caused due to the profile of the user related issues. I would like to know some information about this problem so that we can help you further.

1. do you get any error code or error message while starting?

2. the question facing you with the administrator account?

3. have you made changes on the computer before this problem?

I suggest you try the procedure described in the following article from Microsoft Help to fix the corrupted user profile and check if it helps. This article consists of the steps to fix the damaged user profile.

http://Windows.Microsoft.com/en-us/Windows/fix-corrupted-user-profile#1TC=Windows-7

What is the related issue of programs, this might have caused due to files corrupt in the administrator account. I suggest you try to fix the corrupted user profile and check whether or not this is also corrected.

You can also try the steps in the following Microsoft Support article and check. This article consists of the steps to troubleshoot issues when Windows freezes or crashes.

http://support.Microsoft.com/kb/2681286/en-us

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. During these 10 days, it will remove all the files infected by the virus and records. I suggest you create a backup of your data, and then install Microsoft Safety Scanner.

Please reply with the status of the issue so that we can better help you.

Tags: Windows

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