While trying to install a Linksys E1500 he repeats that my computer is not connected to the router.

Computer problems and the router

I have a windows xp 2002 with service Pack 3. While trying to install a Linksys E1500 he repeats that my computer is not connected to the router. Ive tried a new cable and it does not solve the problem. He also said that my computer does not have wireless capabilities. Any suggestions?

You'll be much more likely to get useful (or even possible) suggestions if you provide the full text of the error messages you get, without paraphrasing.

For example:

He repeated to me that my computer is not connected to the router. --> What is the real error message?

He also said that my computer lacks wireless capabilities--> what is the error message itself?

You are "trying to connect via a cable" to the router or you're talking about your Internet service (for example, the router is connected to the Internet via a cable)?

You think that your computer has "wireless capabilities?  Open the Device Manager (start > run > devmgmt.msc > OK), then click on the + sign next to "network adapters."  Please provide the names of any devices listed there.

Is your computer without a name, a laptop?  There a name of brand anywhere (for example, Toshiba, HP, Dell, etc.)?

Open System Properties (start > run > msinfo32 > OK)
Click Edit > select all
Click Edit > copy
Right-click in your response here and select Paste
Be sure to hide the "System name" or "User Name" if it makes you feel better, but please do not remove anything else.

Tags: Windows

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