White screen at the Vista start up... only the mouse pointer, loading the driver freezes on crcdisk.sys loading, sfc/scannow does not work...

Hello
I don't know if this is the right place for this post... Sorry if it's not! I had looked online if anyone has the same problem to me, I found similar problems, but not the mine one (but if there is, can you please give me the link?).
I have a DELL LATITUDE D830's with a dual boot (Ubuntu and Vista). When I run Vista I get the Windows logo and then a black screen with only the mouse pointer.
Keyboard does not work. I can move the mouse, but can not select anything. No work of Ctr + Alt + Delete.
I can just turn off the computer. At first I need to press F8 to choose something otherwise I get the black screen.
If I reboot requesting the automatic restoration of the PC that he asks me the account and work only account is mine a (no administrator available). He then suggested to contact the administrator. I checked the error report and nothing is reported: the system works.
I have no previous configuration to restore.
I can access the command prompt. So I tried to write sfc/scannow. The answer is that to complete the process requires to restart the computer and make again sfc/scannow. I restart again, the new order, but I get the same answer...
When I get the black screen, CPU is not disabled, because after a long time (about 2 hours) the computer restarts itself... If something happens even if I don't know what!

The only thing I have not tried is to restore Vista from CD... I'm really afraid that this could remove the partition, or crash at startup I have, by removing access to Linux!

I have a backup of all my files, so no matter if what I have to do to cancel my files, but what I really need is to keep Linux operating.

So, if you have any suggestions... I'm not good at using the computer, so, please, a solution step by step be really appreciate it!
Thank you very much

Paola

PS No peripherics are connected, the wireless is disabled

Hi seymar,.

I suggest that you run a tool to restart system on the computer and check if it works.

If you have a Windows Vista installation disc, you need to restart (boot) your computer using the installation disc. If you do not restart your computer from the disk, the option to repair your computer will not appear.

1. Insert the installation disc.
2. restart your computer.
Click the Start button, click the arrow next to the lock button, and then click restart.
3. If you are prompted, Press any key to start Windows from the installation disc.
Note If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change the BIOS settingsfor your computer. For more information, see BIOS: frequently asked questions. 4. choose your language settings, and then click Next.
5. click on repair your computer.
6. Select the operating system you want to repair, and then click Next.
7. in the System Recovery Options menu, click Startup Repair.
 
Check out the link for more information below.
http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-fix-a-boot-startup-problem

If the previous step fails then I suggest that you run CHKDSK on the computer to check if there are any errors on the hard drive.
1. Insert the installation disc.
2. restart your computer.
Click the Start button, click the arrow next to the lock button, and then click restart.
3. If you are prompted, Press any key to start Windows from the installation disc.
Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change the BIOS settingsfor your computer. For more information, see BIOS: frequently asked questions.
4. choose your language settings, and then click Next.
5. click on repair your computer.
6. Select the operating system you want to repair, and then click Next.
7. in the System Recovery Options menu, click on the command prompt and type chkdsk command-line /f and wait until the scan is complete and later to restart the computer and check what is happening.

For more information please visit the link below.
http://Windows.Microsoft.com/en-us/Windows-Vista/make-system-repairs-from-the-Windows-recovery-environment-from-Windows-Vista-inside-out Important: when running chkdsk on the drive hard if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data may be lost.

I hope this helps!

Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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